Restore in different location, But no files at folder (EMPTY)

[Ranjan4d]

We are using Windows 2012 Operating system with BACKUP EXEC 2014, When we try to restore in original it done, But in different location it restore empty folders their is no files, but the job history is successful.

We also reinstall the BACKUP EXEC 2014 but still the problem is their, This problem is exist more than a month, I am in a critical suitvation Pls Help me......

[CraigV]

Post some screenshots of the restore job set up...

[VJware]

What type of files are you trying to restore ?

VMDK / VHDs ? DFSR data ?

[Ranjan4d]

Here the srceen shot of job history

[Ranjan4d]

They taking backup of multiple types of file such as pdf, xls, doc,docx, some of media etc..,

[VJware]

Try restoring without security attributes/permissions.

[Ranjan4d]

#VJware : s, we try the step which you mentioned (without security/permission) but it also fails

[Ranjan4d]

All disk are NTFS and all the disk is a local disk (not mapped through storage ie, no LUN)

[VJware]

Are you using the System Logon Account for the restore ?

Explicitly grant full permissions to the System Logon Account at the target folder.

Lastly, you may need to log a formal support case for an engineer to have a look @ your setup and restore.

[Ranjan4d]

1.Yes restoring by using System Logon Account only, because the account logon by domain admin.

2. We take webex with veritas tech support for past few weeks, but they said that ( Doing research on this problem ).

[VJware]

Pls send me your case number via pvt message. Thanks.

[Ranjan4d]

Kindly help me, with this problem...

[CraigV]

If you restore locally to the media server, do you end up with the files?

Are you not perhaps going past the 256 character limit on the remote server? Ie. you can only have less than 256 characters in a folder structure?

Thanks!

[VJware]

Had a quick look @ your case & it seems this is a DFS / DFSR related backup.

If this is the case, are you redirecting the restore to another server with an active DFSR writer ?

[Ranjan4d]

DFS/DFSR are not used in the server, But the services are running among ADS

[Ranjan4d · Accepted solution]

Issue has been sloved only after installing Backup exec 2015, Before that No sloution