Restore job - Backup Exec trust relationship

[halfpastjohn]

Hi,

We are using Backup Exec 2010 R3 and trying to run a restore job to an Exchange 2010 / Windows Server 2008 R2 server. Here is the error I am receiving.

Final error: 0xe0009b86 - Backup Exec cannot connect to the remote agent because a trust relationship was not established between the remote agent and the media server. To establish a trust relationship, add the remote agent to the Favorite Resources in the backup selections tree.

This does not make sense because the backup jobs are working fine. Why would the trust relationship be broken when doing a restore but not when backing up? I also re-pushed the agent to the Exchange server to try and re-establish the trust, but I continued to get the same error.

Thanks

[halfpastjohn]

Also - I am trying to restore individual Inbox messages, not an entire mailbox.

[CraigV]

is there a firewall running on the server? If so, either stop it, or put in an exception for port 10000 and try again.

Thanks!

[alisaf]

I am running into the same isse.   The firewalls are tuned off on both servers.  Did you find a solution