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Restore mailbox user issue !!! "The job failed with the following error: Invalid Physical Volume Library Media Identifier. "

NhaDT
Not applicable
Partner

Hi Everybody, i have a issue when restore mailbox user for Exchange 2010 DAG, detail below:

- My Exchange include 4 server: 2 for HUB-CAS and 2 for DAG

- I backup with GRT Database direct to tape, not save on disk

- My hardware system is fail, i loss any thing exclude Tape device and catridge

 

Now, i'm install new Backup EXEC server on new server hardware, then inventory and catalog from tape, it success. I'm duplicate database from Tape to Disk then use Backup set on disk to restore mailbox user, but it's error:

"The job failed with the following error: Invalid Physical Volume Library Media Identifier. Media not mount"

I tried rebuilt catalog from disk store, verify them and Jobs success. What happen ?

Please help me for this case, how to restore Mailbox user from Duplicate backup set !!!

Thank you very much for help !!!

2 REPLIES 2

Jaydeep_S
Level 6
Employee Accredited Certified

Hope you are attempting to restore from a Full backup. See if this helps

http://www.symantec.com/docs/TECH190780

Also make sure that the SLA mentioned in the above technote and the Backup Exec Service Logon Account have the below permissions

http://www.symantec.com/docs/TECH184449

lmosla
Level 6

Do you have all the Live Updates installed, including Backup Exec 2012 revision 1798 Service Pack 2 ? 

also in addition to what Jaydeep mentioned see the error and solution here:  http://www.symantec.com/docs/TECH204905