Restoring Public Folders items fails (Access denied)

[HH]

I’m running BE 11d rev.7170 to backup Exchange 2k3 using GRT, for Individual mail messages restore the job is successful but when I try to restore Public Folders items the job fails with the following errors;

V-79-57344-33928 - Access denied - unable to restore directory Public Folder Store

Access denied to database .

Error writing file data.

Error : e0008488 - Access is denied.

For additional information regarding this error refer to link V-79-57344-33928

 It is B2D, also I’ve tried B2T but both give the same error “access denied” for public folders restore, I’m using the same credentials which is Domain & Local Administrator as well as Exchange Administrator.

Note: the backup job is completed successfuly.

Can you help please. Thanks

HH  

 

Message Edited by HH on 07-11-200706:17 AM

[SRodriguez]

Hi,

Restore of Public Folders individual messages can only be done from a Backup to Disk job.  Verify the account used for the restore has a mailbox and that is not hidden from the Global address book.

Regards,

Sandra Rodriguez
Advanced Technical Support Engineer

[D_B_5]

Try giving your logon account Owner rights to the public folder.

[HH]

Gents, thanks for your reply but all recommendations are already implemented but it didn't work.

· Restore of Public Folders individual messages can only be done from a Backup to Disk job. It is Backup to Disk job.

· Verify the account used for the restore has a mailbox and that is not hidden from the Global address book. It is not hidden

· Try giving your logon account Owner rights to the public folder. It is Administrator & Owner .

Also the backup service account is Exchange Full Administrator. But I’m getting  Successful-Used server credentials when I test the Resource Credentials, I installed the latest hot fixes but still give me the same error.

[HH]

Any Idea..