02-17-2021 02:07 AM
We are running a Data Domain 2500 system using DD Boost and had some issues with space due to orphaned data from an old Backup Exec server. After dealing with Dell I manually deleted the files from before the current server then after having successful backups I cleaned the DD to clear down the space. However after restarting the Backup server I couldn't connect to the storage anymore through Backup Exec and was getting the below error.
Offline; Unable to connect to the OpenStorage device. Ensure that the network is properly configured between the device and the Backup Exec server.
What I found was that I had accidentally deleted the SInf file that gets created when you add the storage to Backup Exec.
I was able to create a new DD Boost storage to get backups working again but at the moment still can't access the old data.
I have tried copying files to a new store then inventorying them but it errors straight away saying that it can't inventory those files. Should I be able to add files into a store and inventory them like this?
Is there anyway to recreate this SInf file to get the store working again or alternatively am I able to inventory the files into a new store like I have tried?
02-17-2021 02:29 AM
There should be a copy of the sinf file called Sinf-bak (or maybe BEOST_Sinf-bak) which can be copied and renamed.
Try accessing it via the \\.pdvfs share.
Alternatively stssinf can be used to recreate the sinf file,
02-17-2021 02:51 AM
Thanks
sadly deleted the bak one as well
what is stssinf?
02-17-2021 02:56 AM
As per https://www.veritas.com/support/en_US/article.100012788 would recommend you raise a support call to run the STSSINF Utility which recreates the Sinf file.