12-22-2016 02:52 PM
I am new to this Backup & Recovery tools. Have Symantec Backup Exec 2010 R3. Ver.13.0
Backup server could not able to run any scheduled job and error - Ready No Media Servers availble in the Job Monitor tab and in alerts section I could see Robotic Hardware failure.
I have restarted the backup services, rebooted server, but no luck. Unlocked left and right magazine and could not able to find any tapes got stuck inside. Crossed two days without running backups.
Could please someone help me step by step to resolve this issue.
12-22-2016 06:51 PM
Run the manufacturer's diagnostics utility against the tape library and drive. Make sure you select the write test and that you have stopped all the BE services beforehand.
12-23-2016 10:06 AM
This issue with RTL, Do a power cycle.
1)First poiwer off the Backup Exec Server
2)Power off the Robotic Tape Library
3)Disconnect the calble connect with the Backup Exec
4)After 5 minutes connect the cable
5)Switch on the Tape library. Once it shows ready state, power on BE server and check.