I need a solutions or just some guidance, the problem is that i had some issues with storage on my be15 and i changed the raid controller in it, after that i could see the robotic tape libary but i didnt work, so i search the internet and found some articles where i could understand that it had to be deleted and installed once again after controller change, so i deleted the libary but now i cant install it again ?
This is the devices i see today
these options is what i can install
Let me know if you guys need more info :-)
thx in advance
1. make sure that Windows sees the library. if it doesn't, BE won't as it sees what Windows does.
2. Make sure that the replaced card actually supports tape libraries.
3. Make sure that the robotics in Windows Device Manager is showing as Unknown Medium Changer, and that you're using the Symantec drivers for the tape drive (use tapeinst.exe to install them).
In addition to the above, a properly detected Tape Storage does not have to be manually added in BE. It will automatically get detected.
Also, since you mention a RAID controller, not all RAID controllers are supported by BE - https://support.symantec.com/en_US/article.TECH70907.html
Lastly, verify the hardware compatibility of BE 15 as well - http://origin-symwisedownload.symantec.com/resources/sites/SYMWISE/content/live/SOLUTIONS/227000/TECH227895/en_US/be_15_hcl.html
This "nice" drawing is a sketch of the setup :-)
And the tape drive is install with the tapeinst.exe from symantec folder and also regonized in the device manager, but do not appear in the backup console
but it is listed as a tape device in the device manager, could this happen if the controller and tapestation is not compatible ?
and the tapeinst.exe find it with the correct name and so on
...check the Dell compatibility guide for supported controllers for tape...the PERC might not be supported at all, in which case you need to organise a supported card.
Backup Exec does not support the H810 for tape drives per http://www.symantec.com/docs/TECH70907
Dell doesn't support the PERC H810 for tape drives. See http://www.dell.com/learn/us/en/04/campaigns/dell-raid-controllers in the "external storage" tab you see "NS" in all the tape drive/library rows.