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SAN Based restore fails "Unable to copy the virtual machine disk using the VMware VixDiskLib"

dilshan1
Level 1

‎08-27-2022 08:04 AM - edited ‎08-27-2022 08:08 AM

I'm using Backup Exec 22 on Windows Server 2022. I'm trying to backup and restore a three node VM cluster in with a shared SAN storage using SAN transport mode. 

When I'm trying to restore the backed up VM using SAN mode I get the below error,

Unable to copy the virtual machine disk using the VMware VixDiskLib.

Note: SAN based restore worked earlier and I had to reinstall Backup Exec for another reason.

 

First time when SAN based backup worked I did a full install and second time below are the features I selected.

photo_2022-08-27_20-33-14.jpg

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1 REPLY 1

PJ_Backup
Moderator
Moderator
Employee

‎08-30-2022 02:51 AM

Firstly I'd check the SCL & HCL to ensure your SAN cluster environment is supported: 
https://www.veritas.com/content/support/en_US/doc/BE_22_SCL 
https://www.veritas.com/content/support/en_US/doc/BE_22_HCL 

Also maybe worth reviewing this TN:
https://www.veritas.com/support/en_US/article.100005390 - Unable to copy the virtual machine disk using the VMware VixDisklib

Could also be a driver issue - eg 
https://vox.veritas.com/t5/Backup-Exec/Final-error-0xe0009578-Unable-to-copy-the-virtual-machine-dis...

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