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Marcusolini, Thank you for

Marcusolini,

Thank you for your quick response.

 

Below is the diskpart information for one of the machines having problems.

 

Also attached is a backup log file.

 

Thank you,

Scott

 

 

 

 

Microsoft Windows [Version 5.2.3790]
(C) Copyright 1985-2003 Microsoft Corp.
 
C:\Documents and Settings\user>diskpart
 
Microsoft DiskPart version 5.2.3790.3959
Copyright (C) 1999-2001 Microsoft Corporation.
On computer: server
 
DISKPART> list disk
 
  Disk ###  Status      Size     Free     Dyn  Gpt
  --------  ----------  -------  -------  ---  ---
  Disk 0    Online       137 GB  4080 KB
 
DISKPART> select disk 0
 
Disk 0 is now the selected disk.
 
DISKPART> detail disk
 
HP LOGICAL VOLUME SCSI Disk Device
Disk ID: D99AD99A
Type   : FIBRE
Bus    : 0
Target : 4
LUN ID : 0
 
  Volume ###  Ltr  Label        Fs     Type        Size     Status     Info
  ----------  ---  -----------  -----  ----------  -------  ---------  --------
  Volume 1     C                NTFS   Partition    137 GB  Healthy    System
 
DISKPART>
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I'll have to provide the

I'll have to provide the information on Monday as our systems are being powered down for building maintenance right now.

However, I am certain that the server has two basic disk partitions only. It does have a remote access card with a virtual cd-rom drive usb device however. But thew KB doc says that an unsupported device cannot be the ONLY disk.

Richard

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Hi saa515,  Thank you for

Hi saa515,  Thank you for providing the requested information.  Based on the information from your specific system, you are affected by the issue described in Technote 184002 since only a SAN (FIBRE) disk is present on the system.  As stated in Technote 184002, a possible workaround is to add a local disk to the system.  Since the system affected is Windows 2003 there are not many options besides installing a physical disk to the system since native Virtual Hard Disk is not available and externally created VHDs locally mounted with VHDMOUNT on Windows 2003 are also reported as SAN (FIBRE) disks.  As described in Technote 189081, I have confirmed that this issue is actively being investigated.  I will continue to investigate the other related issues that are being reported in this post since they appear to not be directly related to Technote 184002.  With that said, I will be following up on the issue you are experiencing until a workaround or fix can be provided.  Thank you for your patience.

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Hi Dipesh, Thank you for the

Hi Dipesh, Thank you for the information.  Based on the information your server does not appear to be directly affected by Technote TECH184002.   I will follow up on the additional information that will be needed to proceed with the investigation.  Thank you for your patience.

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Marcusolini,   All 3 of my

Marcusolini,

 

All 3 of my servers are physical servers, with physical disks installed. They are not connected to a SAN. Now that I understand the problem, do you have any ideas why 3 disks would be improperly identified in DISKPART? Or how I can change them? All 3 of my servers display "Fibre" when they all contain physical disks inside the server. These servers did not complete with this exception until we upgraded from BE 12.5 to BE 2012 a few weeks ago.

 

 

Thanks,

Scott

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Marcusolini, My server too

Marcusolini,

My server too shows up as having only a "fibre" disk when in fact it has physical disks. Specifically, this server has a Dell PERC 5/i with 3 SAS disks in a RAID5 array. We also did experience this issue before upgrading to BE2012.

Richard

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Some more information on the

Some more information on the server - below is the RAID controller information and config.

 

 

Internal Controller 
Controller Status OK 
Controller Smart Array E200i 
Slot 0 
Controller Serial Number PR6CMU3149  
Bus Interface PCI 
RAID 6 (ADG) Status Disabled 
Firmware Version 1.84 
Rebuild Priority Low 
Transformation Priority Low 
Surface Scan Delay 15 sec 
Number of Ports 2 (Internal only) 
Number of Arrays 1 
Number of Logical Drives 1 
Number of Physical Drives 2 
 Array Accelerator 
Array Accelerator Present True 
Cache Status OK 
Array Accelerator (Cache) Ratio 100% Read / 0% Write 
Total Cache Size 64 MB 
Battery/Capacitor Pack Count  0 
 Arrays 
 SAS Array A - 1 Logical Drive(s) 
 Logical Drive(s) / Local OS Access Name 
 Logical Drive 1 (136.7 GB, RAID 1) \\.\PhysicalDrive0 
 Assigned Drives 
 146 GB 1-Port SAS Drive at Port 1I : Box 1 : Bay 1 
 146 GB 1-Port SAS Drive at Port 1I : Box 1 : Bay 2 
 Unassigned Drives 
 None 
 Spare Drives 
 None 
 Tape Devices 
 None 
 

					
Logical Drive
Status OK
Drive Number 1
Drive Unique ID 600508B1001031343920202020200000
Size 139979 MB
Fault Tolerance RAID 1
Heads 255
Sectors 32
Cylinders 35132
Stripe Size 128 KB
Array Accelerator Enabled
Disk Name \\.\PhysicalDrive0
Disk Partition Information Partition Number: 1, Size: 136.7 GB, Mount Point: C:\
 
Mirror Groups
Drive(s) Assigned to Mirror Group 1 146 GB 1-Port SAS Drive at Port 1I : Box 1 : Bay 1
Drive(s) Assigned to Mirror Group 2 146 GB 1-Port SAS Drive at Port 1I : Box 1 : Bay 2
 
Array
Status OK
Array A
Drive Type SAS
 
Physical Drives
 146 GB 1-Port SAS Drive at Port 1I : Box 1 : Bay 1
 146 GB 1-Port SAS Drive at Port 1I : Box 1 : Bay 2
 
Spare Drives
 None
 
Failed Drives
 None
  
Device Path
 Smart Array E200i in Embedded Slot
 SAS Array A - 1 Logical Drive(s)

 

 

Scott
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Hi All,  In addition to the

Hi All,  In addition to the currently requested DISKPART and Backup Exec Job Log, please also include the output for the Microsoft Enumdisk Command Line Utility.  Download Enumdisk1 from the Microsoft link: http://support.microsoft.com/kb/264203.  Extract, execute, collect, and post the command line output from ENUMDISK.  Thank you.

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Hi Scott,  Thank you for the

Hi Scott,  Thank you for the addition information.  When able, please also collect the ENUMDISK information mentioned in my recent post for review as well.  Thank you, Mark.

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  I'm not sure if you were

 

I'm not sure if you were wanting more information that what is below, if so - please include what commands need to be ran inside of the enumdisk utility.
 
 
Properties for Device 1
 
Device ID: SCSI\DiskHP______LOGICAL_VOLUME__1.84
 
Adapter Properties
------------------
Bus Type       : FIBRE
Max. Tr. Length: 0x40000
Max. Phy. Pages: 0x3f
Alignment Mask : 0x3
 
Device Properties
-----------------
Device Type     : Direct Access Device (0x0)
Removable Media : No
Vendor ID       : HP
Product ID      : LOGICAL VOLUME
Product Revision: 1.84
Serial Number   : PR6CMU3149
 
Inquiry Data from Pass Through
------------------------------
Device Type: Direct Access Device (0x0)
Vendor ID  : HP
Product ID : LOGICAL VOLUME
Product Rev: 1.84
Vendor Str :
 
 
 
 ***  End of Device List  ***
 
Scott
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Hi Scott.  This is exactly

Hi Scott.  This is exactly what we need.  Thank you!

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  I've been reading this

 

I've been reading this thread with interest since I have two Dell servers exhibiting same issue. I'll watch for updates to the thread. If it helps, I have also attached the DISKPART and Enumdisk reports below. These two servers are just about identical and are the only two that give the error:
Failed to load the configuration xml file. C:\Program Files\Symantec\Backup Exec\Catalogs\servername\CatalogProcessTemporaryFolder\{030672F4-89D4-4994-8867-80168FC5CDC0}\p2v.xml  
 
SERVER #1: Dell PowerEdge 2950
Controller: PERC 5/i Integrated 
Firmware Version 5.0.2-0003 
Driver Version 1.21.00.64 
Number of Connectors 2 
Virtual Disks 
Status  Name  State  Layout  Size  Device Name  Type  Read Policy  Write Policy  Stripe Element Size 
Virtual Disk 0  Ready  RAID-5  203.25GB  Windows Disk 0  SAS  No Read Ahead  Write Through  64KB 
Connectors   
Status  Name  State  Connector Type 
Connector 0  Ready  SAS Port RAID Mode 
Connector 1  Ready  SAS Port RAID Mode 
 
C:\>DISKPART
 
DISKPART> LIST DISK
 
  Disk ###  Status      Size     Free     Dyn  Gpt
  --------  ----------  -------  -------  ---  ---
  Disk 0    Online       203 GB      0 B
 
DISKPART> SELECT DISK 0
 
Disk 0 is now the selected disk.
 
DISKPART> DETAIL DISK
 
DELL PERC 5/i SCSI Disk Device
Disk ID: BB180359
Type   : FIBRE
Bus    : 1
Target : 0
LUN ID : 0
 
  Volume ###  Ltr  Label        Fs     Type        Size     Status     Info
  ----------  ---  -----------  -----  ----------  -------  ---------  --------
  Volume 0     C                NTFS   Partition    183 GB  Healthy    System
  Volume 1     D                NTFS   Partition     20 GB  Healthy
 
C:\enum>enumdisk
Properties for Device 1
 
Device ID: SCSI\DiskDELL____PERC_5/i________1.00
 
Adapter Properties
------------------
Bus Type       : FIBRE
Max. Tr. Length: 0x80000
Max. Phy. Pages: 0x50
Alignment Mask : 0x0
 
Device Properties
-----------------
Device Type     : Direct Access Device (0x0)
Removable Media : No
Vendor ID       : DELL
Product ID      : PERC 5/i
Product Revision: 1.00
 
Inquiry Data from Pass Through
------------------------------
Device Type: Direct Access Device (0x0)
Vendor ID  : DELL
Product ID : PERC 5/i
Product Rev: 1.00
Vendor Str :
 ***  End of Device List  ***
 
SERVER #2: Dell PowerEdge 2950
Controller: PERC 5/i Integrated 
Firmware Version 5.0.2-0003 
Driver Version 1.21.00.32 
Number of Connectors 2 
Virtual Disks 
Status  Name  State  Layout  Size  Device Name  Type  Read Policy  Write Policy  Stripe Element Size 
Virtual Disk 0  Ready  RAID-5  203.25GB  Windows Disk 0  SAS  No Read Ahead  Write Through  64 KB 
 
 
C:\>DISKPART
 
DISKPART> LIST DISK
 
  Disk ###  Status      Size     Free     Dyn  Gpt
  --------  ----------  -------  -------  ---  ---
  Disk 0    Online       203 GB      0 B
 
DISKPART> SELECT DISK 0
 
Disk 0 is now the selected disk.
 
DISKPART> DETAIL DISK
 
DELL PERC 5/i SCSI Disk Device
Disk ID: 8769DDD5
Type   : FIBRE
Bus    : 1
Target : 0
LUN ID : 0
 
  Volume ###  Ltr  Label        Fs     Type        Size     Status     Info
  ----------  ---  -----------  -----  ----------  -------  ---------  --------
  Volume 1     C                NTFS   Partition    183 GB  Healthy    System
  Volume 2     D                NTFS   Partition     20 GB  Healthy
 
C:\ENUM>enumdisk
Properties for Device 1
 
Device ID: SCSI\DiskDELL____PERC_5/i________1.00
 
Adapter Properties
------------------
Bus Type       : FIBRE
Max. Tr. Length: 0x80000
Max. Phy. Pages: 0x50
Alignment Mask : 0x0
 
Device Properties
-----------------
Device Type     : Direct Access Device (0x0)
Removable Media : No
Vendor ID       : DELL
Product ID      : PERC 5/i
Product Revision: 1.00
 
Inquiry Data from Pass Through
------------------------------
Device Type: Direct Access Device (0x0)
Vendor ID  : DELL
Product ID : PERC 5/i
Product Rev: 1.00
Vendor Str :
 ***  End of Device List  ***

 

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I've scoured the internet

I've scoured the internet trying to find information as to why DISKPART and ENUMDISK would display incorrect bus types without any luck. There doesn't seem to be much information about this specific problem. Also, my servers are HP and others are experiencing problems with Dell too, so it doesn't seem specific to a certain hardware manufacturer.

 

Marcusolini,

 

Any update or any additional information needed to help resolve this?

 

Scott

 

 

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Hi dbrownny,  Thank you for

Hi dbrownny,  Thank you for letting us know and for the helpful information.

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Hi Scott,   At the moment we

Hi Scott,   At the moment we seem to have enough information.  Thank you for your help and patience, Mark.

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Everything seems to have gone

Everything seems to have gone quiet here. Any progress?

I'm stuck waiting to for a fix to this - I need to test SDR working for a full backup and bare-metal restore before I can deploy in in production.

Thanks,

Richard

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I am also stuck waiting for a

I am also stuck waiting for a fix. It is extremely important to get at least one SDR image of my critical servers ASAP. If this issue is still under investigation, could you please provide some suggestions on work arounds or other ways to ensure that I have valid backup data in the event of a failure?

 

If I can assist with any additional information please let me know.

 

Scott

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I fixed my problem server by

I fixed my problem server by updating the LSI SCSI driver.  The new version apparently now reports the correct "type" so the full backup job is now successful.

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Larry,   Could you be more

Larry,

 

Could you be more specific? What specific hardware do you have? Make/Part number of your scsi card? Any downtime associated with the updated driver?

 

Thanks,

 

Scott

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It is an LSI Logic PCI-X

It is an LSI Logic PCI-X Ultra320 controller that is being used for the C drive.  No RAID or anything, just a simple spindle.  My tape hardware is on an LSI SAS controller.  Nothing connected via FC in this server at the moment, but it did have an idle FC HBA installed.

Windows Update was all happy.  But the bottom of http://www.symantec.com/docs/TECH184002 mentions "Updating SCSI or Stroage Array Controller drivers can resolve the issue." so I gave it a try.  I just right clicked on the HBA in device manager and let it update from the internet by itself.  I believe that I had to reboot.

This solution probably doesn't work for everybody, but if the newer driver reports the disk as a different type, it could work for you.  The only way to know is to try?

Here is the current output.  I am assuming the "type" used to be "fibre" before I updated the driver.

DISKPART> detail disk

MAXTOR ATLAS15K_18SCA SCSI Disk Device
Disk ID: 301ACE26
Type   : SCSI
Bus    : 0
Target : 4
LUN ID : 0

  Volume ###  Ltr  Label        Fs     Type        Size     Status     Info
  ----------  ---  -----------  -----  ----------  -------  ---------  --------
  Volume 0     C   w2003     NTFS   Partition     17 GB  Healthy    System

DISKPART>