SP4 takes an extra 1.5 hours to terminate

[Robert_Gadoury]

I just loaded SP4 on my backup server running 10.0 Rev 5484 on Windows 2003 server. The backup worked successfully with no errors.
But I noticed that the Job Completion Status on the job log is 1.5 hours longer than pre-SP4.
Yet the last Verify Set Summary time is only a couple of minutes apart between pre-SP4 and post-SP4.

I am wondering if there is a problem. Why it is taking an extra 1.5 hours?

[Deepali_Badave]

Hello,

Antivirus service is running during the backup job?

If you are backing up remote serve, after installing SP4 have you reinstalled the remote agent?


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[Robert_Gadoury]

I have reinstalled the Remote Agent on the only other server being backed up.
But I do not think this will fix it.
It is getting worse. The job log says the last verify operation completed at around 2:15 AM. Then the next line, Job Completion Status, says job ended at 7:07 AM.

Before SP4, last verify and job completion status was about the same time.

Was has SP4 changed to make the job completion to be so much longer...now about 5 hours?

I also installed SP4 on another server in a different location which only backs up that server...no remote. Verification is turned off for now. Last backup status was at 1:35 AM, yet Job Completion Status was at 5:47 AM.

[Robert_Gadoury]

I think I know the cause. I was checking Event Viewer and found that BE backup was finished and was prompting for OK on ejecting the tape. I did check to make sure Media Remove Alert was set properly for automatic YES and clear after 1 minute. I followed the steps outlined in the Veritas web site about this including the BEUtility setup...no changes were required.
Again, this only started occurring after installing SP4.

[Shilpa_pawar_2]

Hi,

Is the issue resolved now? Did the configuration of automatic response to alerts help?

If the alerts are not being responded properly, repair the BE installation. Refer: http://support.veritas.com/docs/253199

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[Robert_Gadoury]

OK. I have redid the install as instructed in the link on one of my servers.
We will have to wait till Monday to get results.

[Ken_Putnam]

AutoReply seems to be flakey at best in v10. many folks are having problems, especially with the remove media alert

[Robert_Gadoury]

I did the BE repair installation procedure and it still does the same thing. It takes anywhere from 1 to 6 hours before it accepts the "Media Remove OK" action.
What next?

[Deepali_Badave]

Hello,

What is the error message in the event logs?

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[Robert_Gadoury]

This is the message in the Event Log. It appears about every 3 minutes from 2 to 6 hours. It varies day to day.
Backup Exec Alert: Media Remove
(Server: "WMONFP01") (Job: "Backup 0001") Please remove the media from the drive, and Respond OK.

[shweta_rege]

Hello,


-- Are you backing up on a tape or a backup to disk folder?

-- Kindly try the same backup on a backup to disk folder and verify the results.


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[Robert_Gadoury]

I do backup to tape at both sites. One site has verification while the other is does not verify. But the problem is the same after installing SP4. I back up about 100GB at each site.

I did a small backup to folder test of about 9 GB. This worked fine. (I do not have th room to do a full backup to disk.)

[shweta_rege]

Hello,


-- Kindly install the latest Veritas Drivers...


-- Update the firmware of the Device..



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[Robert_Gadoury]

I have a SDLT 320. I have updated the driver for it (2006 version) on one system. I will try it first and see what happens. If the same thing, I will update the firmware (more complicated and trickier). Will let you know next week after the holidays.

[Robert_Gadoury]

The new Windows driver did not help...same thing. I checked and the firmware is up to date.

[Amruta_Bhide]

Hello Robert,

Could you try running the SGMON with the Job to check if there is any other alert coming from the Device which needs an approval.

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Thanks.

[Robert_Gadoury]

I ran SGMON during the backup last night. I went through the log but could not find anything obvious. Please let me know where I can send it so you can examine it in detail.

[tejashree_Bhate]

Hello,

Please upgrade to Backup Exec version 10d
(title) Symantec Backup Exec (tm) 10d rev. 5629 for Windows Servers Installation Files

http://support.veritas.com/docs/279332

(title) Symantec Backup Exec (tm) 10d (10.1.5629) - Device Driver Installer (20060215) - Includes Tape Driver Release (09) and Robotic Library Release (52) (Intel Only)

http://support.veritas.com/docs/281696



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Thanks.

[Robert_Gadoury]

This will take some time to download and then install. I will get back to you by next week.

[Robert_Gadoury]

I installed 10.d yesterday on one of the servers.
Still the same thing...took about 4 hours after completing backup before it would respond "OK".