Hi Richard,
We apologize for the inconvenience caused because of the delayed response. Pleases let us know if your issue / problem is resolved so that we can archive this post.
However, if the issues still persist then we would like to know :
-are there any tape alerts generated in BE ?
-update us on the related event Ids under event viewer
Update us on the same and revert for any further Query
Hope this will help you
Thank you
Gauri
NOTE : If we do not receive your reply within two business days, this post would be marked "assumed answered" and would be moved to "answered questions" pool.