We have an environment with 10 secondary SSSO servers. Whenever we have to reboot or restart the services on the primary server we need to do the same on all of the secondary servers as well. However, some of the secondary servers will not restart their services properly and we get the following:
Processing services
Stop services on server: AMT-SQL01
Stopping Backup Exec Agent Browser on AMT-SQL01.
The service Backup Exec Agent Browser on AMT-SQL01 is already stopped.
Stopping Backup Exec Job Engine on AMT-SQL01.
The service Backup Exec Job Engine on AMT-SQL01 is already stopped.
Stopping Backup Exec Server on AMT-SQL01.
The service Backup Exec Server on AMT-SQL01 is already stopped.
Stopping Backup Exec Device & Media Service on AMT-SQL01.
The service Backup Exec Device & Media Service has been stopped on AMT-SQL01.
Stopping Backup Exec Remote Agent for Windows Systems on AMT-SQL01.
The service Backup Exec Remote Agent for Windows Systems has been stopped on AMT-SQL01.
Start services on server: AMT-SQL01
Starting Backup Exec Remote Agent for Windows Systems on AMT-SQL01.
The service Backup Exec Remote Agent for Windows Systems has been started on AMT-SQL01.
Starting Backup Exec Device & Media Service on AMT-SQL01.
The service Backup Exec Device & Media Service has been started on AMT-SQL01.
Starting Backup Exec Server on AMT-SQL01.
Error starting the service Backup Exec Server on AMT-SQL01. Error code returned:
Starting Backup Exec Job Engine on AMT-SQL01.
Error starting the service Backup Exec Job Engine on AMT-SQL01.
The dependency service or group failed to start.
Starting Backup Exec Agent Browser on AMT-SQL01.
Error starting the service Backup Exec Agent Browser on AMT-SQL01.
The dependency service or group failed to start.
Start services on server AMT-SQL01 completed.
Processing services completed!
When I check the event log on the server, I get the following errors:
Log Name: Application
Source: Backup Exec
Date: 1/30/2012 2:52:41 PM
Event ID: 58368
Task Category: None
Level: Error
Keywords: Classic
User: N/A
Computer: AMT-SQL01.amtrustservices.com
Description: Port 3527 must be available for the central administration server to communicate with the managed media server.
and:
Log Name: Application
Source: Backup Exec
Date: 1/30/2012 2:52:41 PM
Event ID: 57802
Task Category: (65535)
Level: Error
Keywords: Classic
User: N/A
Computer: AMT-SQL01.amtrustservices.com
Description: The Backup Exec Server Service did not start. An internal error (-22) occurred in object 11.
All of the servers are running Backup Exec 2010 R2 and are up to date. At this point the only way we can resolve this issue is to reboot all of the secondary servers
Thank You,
Rick
