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SYmantec 10.x -Reporting Server

Pats18-1
Not applicable
When trying to logon to the reporting server http://servername/reporting
 
with the user name admin and the password I am getting the error  "User name is disabled or locked "
 
How do I unlock it.   ??
 
Any help would be great.
 
1 REPLY 1

jel968
Not applicable
This is what I got from Symantec Support:
 

To unlock accounts

Log on as an administrator on the database server.

Execute the following command from a command window:

osql -E

On the osql prompt enter the following lines (the first two lines end with a semicolon):

use Reporting;

update adminuser set Locked='' where user_name='USERNAME';

go

exit

Replace USERNAME with the name of the user to be unlocked.