Server Agent for Linux

[Marduk]

Hi, I have a linux server where the databases are oracle and also works as a fileserver, for users. the job is created for backing me only one unit where the end user information. because it always ends the job when scheduled tells me complete with exceptions. and always tells me to update the agent. and will send the update but still shows the same.

[Backup_Exec1]

Hi Please try uninstalling and resinstaling ralus agent back, and check. Thanks

[pkh]

How is this going to help the user?  Do not give a general answer, be specific.

[pkh]

Have you updated your RALUS?  See my blog below on how to update your RALUS

https://www-secure.symantec.com/connect/blogs/how-install-patches-ralus-rmals-and-rams

[Marduk]

let me test you'll be counting. tks by PKH

[Marduk]

you indicate on the blog. and what I read in the manual BE 2012 administrator tells me to install or upgrade the agent Linix. I do it on another server Linix. if it is true? how else I can do since it is the only server that I have

[pkh]

I don't know exactly what you are saying.  You have 1 Linux server.  Of course, you install and update the RALUS on this Linux server.  How else are you going to install and update the RALUS?

[jayaramk19831]

Marduk

You need to update RALUS on Linux server by uninstalling older version and re-installing newer RALUS package which matches with version number on your media server (GUI). Live Update feature will only update your media-server , but you need to manually re-install newer version on Linux server by using the new RALUS package.

Thanks,

Jayaram

[pkh · Accepted solution]

Can you confirm the need to uninstall the old RALUS before installing the new RALUS?  Another Symantec employee just said that there is no need to do this.

https://www-secure.symantec.com/connect/forums/backup-exec-ralus-update#comment-7512841

After the installation of the RALUS, he would still need to patch it with the latest hotfixes as my previous advice.

[jayaramk19831]

PKH,

From the original post I cannot make out on what version of RALUS is Marduk on - he has a BE2012 media server I guess. Hence I advised him that because it is not clear from his post.

However, as sameer.kapadia mentioned(in the other thread) he should be able to upgrade RALUS without re-installing again and the installer will take care of the upgrade. That holds true in this case too but from the initial post it is unclear about what version of RALUS he is currently running.

[Marduk]

That is the dilemma that I am a learner and I am finding out these issues, because it is for a client here in colombian. I can not figure out as the subject of this server version for Linix? and also where I find the patch and pack to update the version of the agent?

 but I found it many thanks

http://www.symantec.com/docs/TECH46461