10-28-2020 11:38 AM
Recently had a hung backup that I cleared by restarting the BE services throught the console. Immediatly after console comes up with a login prompt. When I put in credentials I get error: "Cannot connect to <servername>. You must use the same version of backup exec server and the backup exec administration console."
I installed both server and console on the same windows 2019 server so I know they are the same version. The Console is running locally. Any ideas?
10-29-2020 02:21 AM
Do you try to restart the server?
10-29-2020 06:41 AM
Yes, I have restarted.
10-29-2020 07:05 AM
What is the version of BE?21?
10-29-2020 07:12 AM
Yes BE21
10-29-2020 07:20 AM
Can u capture the screen?
And also check if all Backup exec services started.
10-29-2020 08:39 AM
All services are started.
Screenshot attached
10-29-2020 08:41 AM - edited 10-29-2020 08:44 AM
10-30-2020 07:13 PM
BE21.1 has been released.
You may try to upgrade it, otherwise you should log a support call. No much information about your error in google.
https://www.veritas.com/content/support/en_US/downloads/detail.REL741973
11-03-2020 01:52 AM