Showing results for 
Search instead for 
Did you mean: 

Server freezes after attempting to backup system state and C drive.

Level 2

Hi all,

Would love to have some advise on this issue.
Background: Server OS 2008 r2 SP1 64bit
BE 2012 v14.0 rev 1798 (64-bit)

My backup jobs for system state and C drive will always complete backup with execptions.
Execption is VSS Snapshot warning. File %BeBootDrive%\bootmgr is not present on the snapshot

On wednessdays, the backup job will hang with the error E0008821
My server will freeze after which. I will be able to ping the server and move the mouse at the server but will be unable to do anything else.
I have to force restart my server. Once the server restarted, The job will attempt to continue but will fail with the error 80004005.

Please help.



Employee Accredited Certified

Please uncheck CPR (checkpoint restart ) from the job and see if it still freezes the server. Are you backing up the media server in this job ? If yes, does the Issue come up while backing up any remote server ?

Level 2

Hi Gurvinder Rait,

I am backing up my file server. BE is installed on this server.
I have patched BE to the latest sp1a but the problem still occured yesterday when i tried to do a full backup for the C and system state. I'll try unchecking CPR and try again. Let's hope this resolves the issue.

Thanks and Regards,