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Service Backup Exec Server crash with Backup exec 2010 R3

Hello,

Since 15/02/2018 the Backup Exec Server service has been stopping for no reason.So all my backups no longer work because the crash service.
I specify that it's been years since my servers run without problems.


This occurs on 8 different servers, in different countries, there has been no windows update or special changes on these servers.

All these servers are windows 2008 R2 and backup exec 2010 R3 with the latest update.

Has anyone ever had this problem and found a solution?

Sincerely, Cedric.

1 Solution

Accepted Solutions
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Accepted Solution!

Re: Service Backup Exec Server crash with Backup exec 2010 R3

The Backup Exec server service (beserver.exe) crashes on Backup Exec 2010 media servers when the Symantec ThreatCon alert level is elevated or changed
https://www.veritas.com/docs/100041911

 

 

View solution in original post

15 Replies
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Re: Service Backup Exec Server crash with Backup exec 2010 R3

 Is your Backup Exec Console, Server OS in a non-English UI language?

 

Can you  zip up and upload a Crash dump file for review ?

Setup BE 2010 BEDBG to capture a full crash dump https://www.veritas.com/support/en_US/article.000010664

bedbg --I --type 2

 

BEDBG should create a crash dump files in \Backup Exec\BEDBG folder.

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Re: Service Backup Exec Server crash with Backup exec 2010 R3

I have exactly the same issue, even from the same date!

I have a virtual machine with Windows Server 2008 R2, Backup Exec 2010 R2 (at that time), completely updated. Language: Italian.

Since 15 February, the service "Backup Exec Server" has started to crash suddenly, even if no jobs are working!

I tried to upgrade it to 2010 R3, but the same problem continues to happen.

I also tried to recover a snapshot image dated 05 January, but now it fails as well (but at that time it worked!)
I tried to upgrade (using the snapshot) again from R2 to R3 without migration, so with a clean setting. But the same problem remains!

The event manager shows following error:

<Event xmlns="http://schemas.microsoft.com/win/2004/08/events/event">
  <System>
    <Provider Name="Application Error" />
    <EventID Qualifiers="0">1000</EventID>
    <Level>2</Level>
    <Task>100</Task>
    <Keywords>0x80000000000000</Keywords>
    <TimeCreated SystemTime="2018-02-20T20:29:18.000000000Z" />
    <EventRecordID>41298</EventRecordID>
    <Channel>Application</Channel>
    <Computer>XXXXXXXX.SRL.ELM.IT.locale</Computer>
    <Security />
  </System>
  <EventData>
    <Data>beserver.exe</Data>
    <Data>13.0.5204.1279</Data>
    <Data>53321a8c</Data>
    <Data>MSVCR80.dll</Data>
    <Data>8.0.50727.6195</Data>
    <Data>4dcdd833</Data>
    <Data>c0000005</Data>
    <Data>000000000001a955</Data>
  </EventData>
</Event>

Unfortunately it is useless to create a rule to restart it in case of crash, because it hungs, until I close all other Backup Exec services. At that point it restarts and works for a while; then it crashes again.

It seems the crash happens quite continuosly if the UI is executed, even if no one is using it.

Attached there is one of the required dump.

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Re: Service Backup Exec Server crash with Backup exec 2010 R3

Thanks Alexchip!

 

Please check the following

A) Go to Tools - Options - Network And Security - Uncheck or disable "Run Backup Imediately when and Elevated ThradCon Level is reached" if it is enabled/checked.

 

B) Stop the Backup Exec services

Create the DisableThreatconStatusPolling registry key in the Technote below and set it to 1  or disabled.

https://www.veritas.com/support/en_US/article.100005403.html

 

Start the BE services

Monitor the services.

 

Please let us know the results.

 

 

 

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Re: Service Backup Exec Server crash with Backup exec 2010 R3

Hi Steve,

I have similar problem but the option " Run Backup Imediately when and Elevated ThradCon Level is reached" was not enabled origianlly.

I am using Small Business Server 2011 Standard and Backup Exec 2010 R3, the “Backup Exec Server” service will stop by itself when the backup up job is launched or when backup job is run.

I got the Application error in the system log  ( beserver.exe  13.0.5204.1270, MSVCR80.dll 8.0.50727.6195)
I have tried to 
-      Create new backup device (new backup to disk folder to different drive) and media set
-      Repair the software through software and features
-      Run live update in the application
-      Installed hotfix be5204R195395_x64bit and batch BE5204.1225RSP3_x64bit
-      Run “Repairing Database” with BEUtility
-      Change the credential of the service 

all didn't work, Attached the crash dump files for your advices? Thank you.

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Re: Service Backup Exec Server crash with Backup exec 2010 R3

Hi Joeyiu

 

Did you do the registry change (Item B in Steve's post) as well as unchecking the option as I believe you may need to do both

 

 

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Re: Service Backup Exec Server crash with Backup exec 2010 R3

thanks a lot, just tried to backup few files, item B works for my case,

will run a normal backup job tonight to see if it works properly.

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Re: Service Backup Exec Server crash with Backup exec 2010 R3

Sorry, I cannot check it right now, I will perform the suggested settings this evening.
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Re: Service Backup Exec Server crash with Backup exec 2010 R3

Hello,
same thing for me. I tried indicated solution but it does not work.
The option was not activated in Backup Exec so I just add the registry key after stopping all BE services. I restarted them and after a few  minutes it crashes again.

N.B. I use Backup Exec 2010 R3 on a 2008 R2 SP1 server.


Anthony ANDRIEUX

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Re: Service Backup Exec Server crash with Backup exec 2010 R3

The problem seems to be solved for me too. It was a stupid error from myself.
I copied the name of the registry key in the web page and pasted it in the registry but there was a blank at the beginning.
I corrected that and for the moment all is OK.

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Re: Service Backup Exec Server crash with Backup exec 2010 R3

Thanks Joeyiu.

B) Disabling Threatcon via registry is the solution.  VOX Forum Sticky and Technote coming soon.

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Re: Service Backup Exec Server crash with Backup exec 2010 R3

I confirm the resolution after having added the register key.

Thank you very much, you have saved my life!

 

Highlighted
Accepted Solution!

Re: Service Backup Exec Server crash with Backup exec 2010 R3

The Backup Exec server service (beserver.exe) crashes on Backup Exec 2010 media servers when the Symantec ThreatCon alert level is elevated or changed
https://www.veritas.com/docs/100041911

 

 

View solution in original post

Highlighted

Re: Service Backup Exec Server crash with Backup exec 2010 R3

I have done the same, but still not working, after some time the app is carshing.

Faulting application name: beserver.exe, version: 13.0.5204.1279, time stamp: 0x53321a8c
Faulting module name: MSVCR80.dll, version: 8.0.50727.8428, time stamp: 0x520b0ac2
Exception code: 0xc0000005
Fault offset: 0x000000000001a955
Faulting process id: 0x%9
Faulting application start time: 0x%10
Faulting application path: %11
Faulting module path: %12
Report Id: %13
Faulting package full name: %14
Faulting package-relative application ID: %15

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Re: Service Backup Exec Server crash with Backup exec 2010 R3

Thanks, Steve.

This registry key fixed it, and I had the same exact error in Event Logs and with same conditions on media server.

Thanks again,

Highlighted

Re: Service Backup Exec Server crash with Backup exec 2010 R3

The Backup Exec server service (beserver.exe) crashes on Backup Exec 2010 media servers.

 

https://www.veritas.com/support/en_US/article.100041911

 

Event ID:     1000

 

Faulting application name: beserver.exe, version: 13.0.5204.1270, time stamp: 0x52c73125

 

Faulting module name: MSVCR80.dll, version: 8.0.50727.8428, time stamp: 0x520b0ac2

 

Refer Article: https://www.veritas.com/support/en_US/article.100027565.html.

 

Backup Exec 2010 R3 SP3 can not be install on Windows Server 2012/Server 2012 R2 servers.

 

Backup Exec 2010 R3 SP3 supports Windows Server 2012 with some limitations. You cannot install a media server on a Windows Server 2012 \2012 R2.