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Severe Error when attempting to add servers to backup jobs

ecm
Level 3
Partner Accredited

background:

-win2k8 64bit

-BE 12 Rev. 1364

-fresh install, ran live update and installed updates.

-External Quantum DLT-V4 tape drive 

-HP ML350 G5 server

 

start BE go to add a server to a backup job and it crashes with the following:

 

A severe application error has occurred.

Exception: System.Runtime.InteropServices.SEHException
External component has thrown an exception.

Stack Trace:     at BackupExec.UI.BEDlgs.ShowBackupRestoreWizardFromNavBar(Int32 wizardID)
   at BackupExec.UIFramework.NavBarDropDown.OnClick(Object sender, EventArgs eventArgs)
   at System.Windows.Forms.Control.OnClick(EventArgs e)
   at System.Windows.Forms.Control.WmMouseUp(Message& m, MouseButtons button, Int32 clicks)
   at System.Windows.Forms.Control.WndProc(Message& m)
   at System.Windows.Forms.Control.ControlNativeWindow.WndProc(Message& m)
   at System.Windows.Forms.NativeWindow.DebuggableCallback(IntPtr hWnd, Int32 msg, IntPtr wparam, IntPtr lparam)
   at System.Windows.Forms.UnsafeNativeMethods.DispatchMessageW(MSG& msg)
   at System.Windows.Forms.Application.ComponentManager.System.Windows.Forms.UnsafeNativeMethods.IMsoComponentManager.FPushMessageLoop(Int32 dwComponentID, Int32 reason, Int32 pvLoopData)
   at System.Windows.Forms.Application.ThreadContext.RunMessageLoopInner(Int32 reason, ApplicationContext context)
   at System.Windows.Forms.Application.ThreadContext.RunMessageLoop(Int32 reason, ApplicationContext context)
   at BackupExec.UI.MainForm.a(String[] A_0)
   at BackupExec.UI.MainForm.b(String[] A_0)

 

 

I figured i'd try here before opening a ticket.

3 REPLIES 3

ecm
Level 3
Partner Accredited
I have already run a repair and attempted a complete uninstall/reinstall.

ecm
Level 3
Partner Accredited

 

finally got through to support and they were actually helpful.. hopefully I don't have any more issues.

ecm
Level 3
Partner Accredited