cancel
Showing results for 
Search instead for 
Did you mean: 

Sharepoint Restore job failed

rszhang
Level 2

The restore job always fails even when I restore a single file or document.  The error message is always the same no matter which file I restore.

The restore job is using the same credentials as the backup and this user has all the administrative rights sharepoint requires.

The erro message will look like this:

Job ended: Monday, September 26, 2011 at 5:14:16 PM
Completed status: Failed
Final error: 0xe0001682 - Access is denied (Share point restore).
Final error category: Security Errors

For additional information regarding this error refer to link V-79-57344-5762

 

Click an error below to locate it in the job log

 

Restore- INET\Content-DB 2 (SQL2K8\RGS_SP2010_Content) 
Access denied to file \RGS_SP2010_Content.

Error writing file data.

 

Restore
V-79-57344-65300 - The Sharepoint resource is not responding. Backup set canceled.


I have openned a case with Symantec support but it's still not solved after two weeks.

10 REPLIES 10

AmolB
Moderator
Moderator
Employee Accredited Certified

What version of Sharepoint you are using? and Is it BE 2010 R1 or R2 or R3 ?

newsolutionBE
Level 6

Hi

Ensure you have seen this link before to resolve the access denied issue

http://www.symantec.com/docs/TECH70914

Also was your backup using AOFO if you disable the AOFO for sharepoint backup & then try doing restore does it work

 

Thank You

rszhang
Level 2

My Sharepoint version is 2010 and My Backupexec is R2. Yes, I have gone throught the knowledgebase quite a few times and tried to find the solution by myself before calling the support. I read that document too but it didn't help me.

 

I tried to backup woth AOFO disabled before but sometimes the backup job will fail. Therefore, I enabled it again.

Thanks !

DoubleEM
Level 4
Partner Accredited

Hi,

You wanna consider upgrade to R3? It solves some Sharepoint related issue.

 

newsolutionBE
Level 6

Hi

 

Can you please check this

Log into the live site and check its recycle bin. The list may still be in the database and can not be restored from the backup since there is no unique identifier.
Restore the list from the recycle bin or empty the recycle bin and re-run the restore job.

 

Thanks

TheMind
Level 3

I have the exact same issue and hope that there's an answer soon...

Edit:  I upgraded from 2010 R2 to 2010 R3 SP1 over the weekend and still have the same issue.  I added some permissions in SharePoint/SQL for the BE Service Account, but it still isn't allowing a restore.  Still looking...and opened a case.

TheMind
Level 3

I've also tried redirecting the restore job and it fails with the same error.  I have a support case open but they have been unable to help so far.

It stages the content database just fine, but once it tries to restore the specific document it fails.

I thought maybe I could just restore the Content DB to a different place and then use Central Admin to restore from an unattached DB, but I can't restore the Content DB to anyplace apparently since I don't have similar file structure anywhere else.

rszhang
Level 2

The recycle bin is empty.

I was advised by Symantec support to try backup to disk. I tried it with DAO enabled and disabled, both job failed with same error- access denied. I used the same credential to run the job as my ususal backup job (to tape). I have no idea why the job failed because its configuration is as same as my backup to tape job which is sucessfull.

rszhang
Level 2

Still waiting the reply from Symantec support. Maybe will try R3 if they can not resolve.

DoubleEM
Level 4
Partner Accredited

You can try the Sharepoint native backup.

http://technet.microsoft.com/en-us/library/ee428316.aspx

If your native backup also not working, then you have to contact Microsoft.