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Sharepoint backups fail - The logon account that was provided does not have valid credentials

Service_Informa
Level 3

I'm backuping a Sharepoint 2010 Infra with Backup Exec 2010 R3.

Backups were running well for a while, but since 3 weeks, backups fail with error:

Final error: 0xe0009b61 - The logon account that was provided does not have valid credentials. Ensure that the user name and password are correct, and then try again.
Final error category: Security Errors

Nothing has changed in our SP farm or backup server.

 

When I try to browse the SP farm in the selection list, I have an "None of the Web servers for the specified server farm could be accessed" error as mentionned here: http://www.symantec.com/business/support/index?page=content&id=TECH134986

 

I followed the previous article without success.

Followed also related articles without success:

http://www.symantec.com/business/support/index?page=content&id=TECH129044&actp=search&viewlocale=en_...

https://www-secure.symantec.com/connect/forums/adding-sharepoint-farm-none-web-servers-specified-ser...

I checked persmissions in SP, SQL, Windows, all is fine.
 

5 REPLIES 5

lmosla
Level 6

Try uninstalling and reinstalling the remote agent. Then restart the remote agent services.

vigneshwaran
Level 6

First restart Backup Exec agent on share point server. If it's not come under selection list. do the above steps said by lmosla

Service_Informa
Level 3

Thank you two for your answers.

Some more informations I didn't specify due to lack of time last friday:

The only workaround is to uninstall the remote agent on the SP web server, then reinstall. After that SP Farm is browsable again in selection list. Backup run well for a day. Next day, same error. Sometimes restarting the agent on the SP web server will do the trick for one more day, but after that reinstall is necessary.

 

I also tried to delete and recreate the SP farm in the selection list without success.

 

Service_Informa
Level 3

When I debug what happens when i try to browse the sp farm, i got this in beremote.log:

[8368] 02/13/14 09:52:03 [fsys\spsv3]         - process NOT ready!
[8380] 02/13/14 09:52:09 [fsys\spsv3]         - GetTopology returned be0, from server S2SPFRONT, as user S2\backupexec
[8380] 02/13/14 09:52:09 [BESocket]           - @@@@@@@MyCloseSocket called with sockfd = 1352(0x548) retval = 0
[8380] 02/13/14 09:52:09 [fsys\shared]        - FS_CreateTempDLE
[8380] 02/13/14 09:52:09 [fsys\spsv3]         - This is an SPS server, but we failed to get the topology
[8380] 02/13/14 09:52:09 [fsys\spsv2]         - ERROR: Could not connect to server S2SPFRONT
[8380] 02/13/14 09:52:09 [fsys\spsv2]         - This server is NOT an SPS webserver
[8380] 02/13/14 09:52:09 [ndmp\ndmpsrvr]      - DSEnumerator failed with -536805633: La machine spécifiée n'est pas un serveur SharePoint.
[8368] 02/13/14 09:52:09 [ndmp\ndmpsrvr]      - sslClose() : Closing SSL for: 00000000DF9D5BBF
[8368] 02/13/14 09:52:09 [BESocket]           - @@@@@@@MyCloseSocket called with sockfd = 1404(0x57c) retval = 0
[8368] 02/13/14 09:52:09 [ndmp\tpfmt]         - FreeFormatEnv( cur_fmt=0 )
[8368] 02/13/14 09:52:09 [ndmp\tpfmt]         - FreeFormatEnv( cur_fmt=0 )
[8368] 02/13/14 09:52:09 [ndmp\ndmpsrvr]      - sslClose() : Closing SSL for: 00000000DF9D5BBF
[8368] 02/13/14 09:52:09 [ndmp\ndmpsrvr]      -  sslClose() : certinfo = 0  ; sslConn = 0
[11200] 02/13/14 09:52:43 [ndmp\ndmpcomm]      - NrdsAdvertiserThread: Security is enabled!!!
[11200] 02/13/14 09:52:43 [ndmp\ndmpcomm]      - GetCertificateDataFolderPath: Not checking for cluster.
[11200] 02/13/14 09:52:43 [ndmp\ndmpcomm]      - NrdsAdvertiserThread: connect to target=157.26.166.27 port=6101 failed
[11200] 02/13/14 09:52:43 [ndmp\ndmpcomm]      - NrdsAdvertiserThread: Retrying in 60 seconds

The SPSWrapper.log was created, but almost empy:

[16b0] 02/13/14 09:21:11 *************************************************************************
[16b0] 02/13/14 09:21:11 * VERITAS Backup Exec SharePoint Portal Server v3 Agent Debug Log       *
[16b0] 02/13/14 09:21:11 *    Date-Time:        Thu Feb 13 09:21:11 2014                         *
[16b0] 02/13/14 09:21:11 *************************************************************************
[16b0] 02/13/14 09:21:11   Security initialized for multithread.

 

The more revelant information I found about this is this thread:https://www-secure.symantec.com/connect/forums/adding-sharepoint-farm-none-web-servers-specified-ser...

As I also have "- NDMPEngine::SetupNDMPConnection(): Using proxy authentication as requested", I tried to uncheck proxy configuration in Internet Explorer, for my domain admin account and backupexec account on the SP web server...

and now I can browse without error and backups run again... ?

I tried to enable proxy and restart agent to check that the proxy configuration is really in cause, but it's still working. I'm a little bit confused!

 

If I look at beremote.log I see that the SPS procees is now ok:

7224] 02/13/14 10:05:03 [ndmp\ndmpsrvr]      - LogonuserError: 0
[6556] 02/13/14 10:05:03 [fsys\spsv3]         - NDMPEngine::SetupNDMPConnection(): Using proxy authentication as requested
[7224] 02/13/14 10:05:03 [fsys\spsv3]         - process ready?
[7224] 02/13/14 10:06:00 [ndmp\ndmpsrvr]      - sslClose() : Closing SSL for: 00000000DF9BE9FF
[6556] 02/13/14 10:06:00 [BESocket]           - @@@@@@@MyCloseSocket called with sockfd = 1276(0x4fc) retval = 0
[7224] 02/13/14 10:06:00 [BESocket]           - @@@@@@@MyCloseSocket called with sockfd = 1140(0x474) retval = 0
[7224] 02/13/14 10:06:00 [ndmp\tpfmt]         - FreeFormatEnv( cur_fmt=0 )
[7224] 02/13/14 10:06:00 [ndmp\tpfmt]         - FreeFormatEnv( cur_fmt=0 )
[7224] 02/13/14 10:06:00 [ndmp\ndmpsrvr]      - sslClose() : Closing SSL for: 00000000DF9BE9FF
[7224] 02/13/14 10:06:00 [ndmp\ndmpsrvr]      -  sslClose() : certinfo = 0  ; sslConn = 0
[6556] 02/13/14 10:06:00 [fsys\spsv3]         - checking for SPS evidence on S2SPFRONT, in S2LMOSS1
[6556] 02/13/14 10:06:00 [fsys\spsv3]         - checking for SPS evidenc: key opened
[6556] 02/13/14 10:06:00 [fsys\spsv3]         - checking for SPS evidenc: ret = 0
[6556] 02/13/14 10:06:00 [fsys\spsv3]         - checking for SPS evidenc: WOW key opened
[6556] 02/13/14 10:06:00 [fsys\spsv3]         - checking for SPS evidenc: ret = 0
[6556] 02/13/14 10:06:00 [beutil]             - Input Error (       0) for Type: (43)
[6556] 02/13/14 10:06:00 [fsys\shared]        - FS_ResolveDevName: [Prod Farm (S2SPFRONT)]

 

And the SPWrapper.log is created

 

So the only thing i'm sure about is that the SPWrapper process wasn't ready before but is ready now. Maybe it's just a coincidence?!

Service_Informa
Level 3

After some days running well, the same problem happens again.

I read again the post http://www.symantec.com/docs/TECH75063 and discovered that I checked for the wrong checkbox the first time I read it!

Unchecking 'Check for publisher's certificate revocation' corrected the problem.

I checked it again, restarted the remote agent, browse in the selection list and it fails.

One more time I unchecked it an it's working.

 

I'll keep an eye on it for some days before confirm.