02-27-2013 03:39 AM
02-27-2013 04:17 AM
Do you have MAPI/CDO installed on the Exchange server ?
Do you have the Exchange 2007 Management Tools (SP2) installed on your backup exec server ?
02-27-2013 04:30 AM
...there is no need to dismount your Information Store...BE will do the restore live! You can also refer to the TNs below:
http://www.symantec.com/business/support/index?page=content&id=TECH51416
http://www.symantec.com/business/support/index?page=content&id=TECH51517
Thanks!
02-27-2013 04:30 AM
Messaging API and Collaboration Objects 1.2.1 is installed on the Exchange server and the Exchange 2007 Management Tools (Version: 08.01.0393.001) also installed on the Backup Exec server.
But on the backup server is a lower version of management tools installed. (On the Exchange server: Version: 08.02.0176.002) This maybe a problem?
02-27-2013 04:31 AM
Officialy it is required to have the exact same version installed on the Media server as on the Exchange server. So it's worth trying.
02-27-2013 10:56 AM
Great call by Zerocool... The MAPI/CDO and Management tools do need to be the same version from exchange box to media server. Additionally you may want to verify that the B.E. account has the correct permissions on the exchange box.
-Active and unhidden mail box
-sent and recieved email from account
-Unique name at first 4 characters for mailbox Etc...
Please review below document.
http://www.symantec.com/docs/TECH184449
02-27-2013 10:45 PM
Now both of Exchange Managgement Tools are the same version (08.02.0176.002), but the restore job worked 15 minutes and I get the same error.
02-27-2013 10:56 PM
The System attendant service is running on the server.
The backup service account has a mailbox (hidden in the global address list) and it is active (I can connect to its mailbox).
I'll try to recreate the service account...
02-28-2013 06:33 AM
Didy you verify the rights as per the article that i provided ?
03-01-2013 06:05 AM
I checked, the service account is hidden in the GAL (I corrected), the others are OK. I tried to perform the restoration, but it is failed with the same error.
03-01-2013 06:09 AM
have you sent an email to and from the account that you found hidden in the GAL
03-01-2013 06:34 AM
Yes, I checked that.
03-01-2013 06:47 AM
Did you restart all BE services (on the Media Server and Exchange server) after unhiding the BE service account in the GAL ?
03-04-2013 05:08 AM
No, but now yes. However the restore job failed with the same error or can I make another backup and retry the job?
03-04-2013 06:41 AM
Refer to the following technote and make the changes as suggested:
http://www.symantec.com/docs/TECH86155
Refer to the first solution (hosts file) if it is a single server exchange setup.
If it is a multiple server topology then use the second solution.
03-06-2013 12:34 AM
The IPv6 communication was completely disabled on the Exchange Server 2007 (Windows Server 2008 SP2 x64) the BE server is Windows Server 2003 x86.