Snapshot Processing / Unable to pause/unpause server??!!

[Lee_Chisholm]

Hello,

When performing a backup, i'm receiving a job status of Snapshot Processing.

The following link provides a solution:

https://www-secure.symantec.com/connect/forums/backup-stays-snapshot-processing

Whenever I try this solution, I receive the error - Unable to pause server. When I view the server details though, it's listed as being paused. I then un-pause this server, and receive the same message, but yet all server details show the server is running as usual.

Anyways, this still leaves the job hanging and with a status of the server being paused.

I have restarted the services and even restarted the server. I have tried slightly different jobs and also different tapes.

Any ideas?

[Kiran_Bandi]

This may help you.

http://www.symantec.com/docs/TECH69529

[Lee_Chisholm]

hmmm.

This has just started this morning. Last nights backup went perfectly.

It's also happening when I'm trying to unlock the library.

Thanks for the link though. I'm willing to try anything :)

[Lee_Chisholm]

I've installed hotfix 329045 (http://www.symantec.com/business/support/index?page=content&id=TECH72894&actp=search&viewlocale=en_U...)

..still no luck. Any job now ends the same way.

[sksujeet]

Please check the services and make sure all of them running under the right account. The remote agent should be running under local system and all other under domain admin.

Also try to repair the BE from add remove programs or using the setup.

[Lee_Chisholm]

Ah....

all accounts are currently running under a specially created BE account (which i'm not logged in as).

I will try the above and come back with an update.

Thanks Sazz.

[Lee_Chisholm]

Logged in with the account associated with the services. Made sure Remote Agent service was running under Local System account. Repaired BE...... physically restarted both server and tape device...... still greeted with the same issue.

I'm going to open a call with support I think.

[Lee_Chisholm]

Oh i'm getting somewhere.

If i wait for 25minutes, the job kicks off, but with a really poor job rate..?

[Lee_Chisholm]

Running inventory, clean tape, lock, unlock all fail. The status never changes from "queued".

I have opened and logged a call with Symantec regarding this but unfortunately they've not been able to help me yet.

[Lee_Chisholm · Accepted solution]

SOLUTION -

Uninstall hotfix 142707.

This was kindly passed from a Symantec tech who spotted it.

It's weird how this hotfix was applied 2 weeks ago and only started issues recently.

Anyways, this has fixed the issue.

[WakkZylde]

This resolution worked for me also.

[RedKing]

I'm having this issue also with BE 2010. Its patched to SP1 and doesn't show hotfix 142707 in the installed hotfixes list. Is this hotfix rolled into SP1?