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Support Links for Backup Exec Agents and Options

Level 6

Did you know that in addition to the Backup Exec Core Product Landing Page, Support also have landing pages (about 28 of them) for each agent/option? The Common Topics on these pages are among the number one used solutions and/or main issues for you to be aware of. Hence, please make sure to search these specific pages as you might find a solution even before you post a question on Connect or file a case with Symantec support. Good Luck!

Operating System Agents:

Microsoft Active Directory

Microsoft Windows Servers (RAWS)

Microsoft Small Business Server (SBS) Edition

Linux/Unix Servers (RALUS)

Macintosh Servers (RAMS)


NDMP Option


Database Agents:

DB2 on Windows Servers

Enterprise Vault

Lotus Domino Server

Microsoft Exchange

Microsoft SharePoint

Microsoft SQL Server

Oracle on Windows or Linux Servers



Virtualization Agents:

Microsoft Hyper-V

VMWare Virtual Infrastructure Agent (AVVI)


Archiving Options:

Exchange Mail Archive Option

File Systems Archive Option


Management Options:

Central Admin Server Option (CASO)


Storage Options:

Deduplication Option (Dedupe)

SAN Shared Storage Option (SSO)

Storage Provisioning Option (SPO)

Virtual Unlimited Device Option


Other Options:

Advanced Disk Based Option

Continuous Protection Server (CPS)

Desktop and Laptop Option (DLO)

Backup Exec Appliances