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Veritas.com
Support

Support Number for DirectAssist not included in purchased software box?

Danilo_Brambill
Level 3

‎03-08-2007 03:14 AM

Dear all,

I need to open a tecnical thread on DirectAssist, but I have no Support Number. I have a regular box of Veritas Backup Exec for Windows Server 10d but I can't find it. Isn't this service available purchasing a copy of the software? I have to purchase it separately? Is there any other support service I can post to apart this forum?

Thank you very much for help.

Danilo
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3 REPLIES 3

Danilo_Brambill
Level 3

‎03-09-2007 01:32 AM

UP!
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Hywel_Mallett
Level 6
Certified

‎03-09-2007 02:43 AM

> Isn't this service available
> purchasing a copy of the software?

No. If you buy the retail box, this forum is all your official support. Yes really!

>I have to purchase
> it separately?

Yes. You need a support contract, which you can get from a Symantec reseller.

>Is there any other support service I
> can post to apart this forum?

Not that I know of.

http://www.backupexecfaq.com/faq/getting-help/sources-of-information.html
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Danilo_Brambill
Level 3

‎03-09-2007 03:16 AM

Thank you very much. Do you think that phone support would answer to tecnical questions? The problem is that I posted the following thread some days ago at this forum but nobody was able to help me. May be you know any solution for this problem?

Thank you in advance and Best Regards, Danilo

http://forums.symantec.com/discussions/thread.jspa?threadID=73539&tstart=30
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