Seriously, guys. Your guy yesterday was pretty good, but it was a bigger problem than he could fix so he escalated it, told me 10 AM Pacific to expect a call, I put it on my calendar and you never called.
So I called. Got put in the wrong queue (found that out 45 minutes later). Got put into what is purportedly the correct queue, but it's been another 45 minutes of listening to your hold music and still nobody answering.
Do you really hate your customers this much? Are you really that cheap? Seriously, I've taken to putting quote marks around the name of your service thus:
Symantec Enterprise "Support"
Hire enough staffers already. You aquired Veritas years ago and still haven't got your act together.
http://news.cnet.com/Symantec-admits-to-customer-support-woes/2100-7355_3-6069911.html (article from 2006)
Yes, I am angry. And I have a right to be.