Hi everybody, I am here again to ask question regarding our symantec BE 2010.
I've been using SBE 2010 for 4 months with Drobo. I've been performing backups of our client's server to drobo and from drobo to symantec.
The first 3 months was fine, I can run backups from drobo to symantec.
I stop performing backups from drobo to symantec for a month because my boss and our client were contemplating on what tapes to use since we are backingup enormous amont of files.
Until last July 7, I ran a backup from drobo to symantec, to my surprised it asked for Remote Agent for Windows System license. I checked all licenses that was installed on our media server but I can't find Remote Agent for Windows System. I also ran AOFO, it was successfully installed but when i try to backup it asked again for remote agent license.
As far as I could remember, I haven't performed any updates here so I take for granted the reason about agent compatibility.
This is the message that prompts everytime i try i run a backup:
Selection of this item is disabled. Possible reasons are:
-The Backup Exec Remote Agent for Windows System on remote computer is a previous or incompatible version.
-The Remote Agent is not installed on remote computer.
-A license for the Remote Agent is not installed on media server.
-You are not authorized to access this item.
Possible Solutions are:
-Reinstall the Remote Agent on the remote computer.
-Enter a Remote Agent license on media server.
-Use a different logon account to connect to the remote computer.
I already tried reconfiguring logon account, installing AOFO on our media server, but still no luck.
I would also want to know if there's a way to get a copy of our symantec licenses? I asked my boss about it but he can't remember.
Thank you sir pkh, I tried that and I can't find Remote Agent for Windows System on the list.
I also looked on Tools>Install Options and License Keys on this media server, ( i am still asking my boss if he has our copy of remote agent for windows system license though we have our symantec license copy.) but I also cannot see Remote Agent for Windows System on the list that I can install. What does that mean sir?
I see.. If ever that you have the informations, better to call customer care ( licensing team) we can check your licenses and request for a copy of all your license. Just update us if you were able to call 1-800-721-3934 option 2.:P