thanks again Criaq
did Symantec drive update, same things .
Sorry I forget to tell you I’m using windows 2008 R2, where RSM not available anymore.
When I do inventory, scan, it just stayed on the run status,
I just installed the backup exec 12.5 SP2, it didn’t fix the problem.
I did reinstall for backup exec with sp2, now I have the below error; even after I ran the drives update
Job started : Saturday, December 26, 2009 7:10:55 PM
Job ended : Saturday, December 26, 2009 7:11:03 PM
Final error: 0xe0008115 - Physical Volume Library Drive or Robot paused, offline, or disabled.
Final error category: Backup Device Errors
Completed status: Failed