β10-13-2011 05:52 AM
Dear Sir,
While creating Oracle Database Backup job, Testing is successful,
but when the actual backup process starts it gives the authentication error."The logon account specified in the remoate agent utility cannot be authenticated. Update the entry in the list of authentication credentials in the media server"
Our Backup Server IP : 10.36.65.11 (W2k3 STD R2 32 Bit)
Our Database Server IP : 10.46.65.2 (W2k3 STD R2 64 Bit)Through Firewall, nating of Ip series has been configured & backup Ports are also opened.
Also we were getting Backup Agent Utility Version error,
"Make sure the correct version of remote agent is installed and running on the target computer. If the server or resource is no longer exists, remove it from the selection list ....."
we did an unstallation from the Database server.
Initially from RAWS64 the agent utility had been installed.
But after we noticed this version error duing uninstallation with suggestion to install from BEX64.
We install from BEX64.
Even after that also we are getting the same authentication errors.
Event the authentication has been created in the authentication list.
Our SAN : XG8T0MEXP & 6ND6LFEXP.
We created MysymAccount (bala.it@ppcoimbatore.com), but could not include the SAN -XG8T0MEXP details.
Pls. include the same also.
Pls. give us backup remote agent authentication solution.
How do we check the communication between remote agent and backup or media server (in our case both are same).
β10-14-2011 01:50 AM
Hi
I am getting the same server name error.
Pls. find below the job log.
Job Log for Test_DB_Settings
Completed status: Failed |
Job Information |
---|
Job server: PKPKCOW2K311 Job name: Test_DB_Settings Job started: 14 October 2011 at 14:11:04 Job type: Backup Job Log: BEX_PKPKCOW2K311_00053.xml |
Drive and media mount requested: 14/10/2011 14:11:04
Device and Media Information |
---|
Drive and media information from media mount: 14/10/2011 14:11:13 Drive Name: HP 1 Media Label: LTO000001 Media GUID: {f1a5743c-bc3b-4219-95b9-b350407eb7fe} Overwrite Protected Until: 14/10/2011 15:11:13 Appendable Until: 14/10/2011 15:11:13 Targeted Media Set Name: Keep Data Infinitely - Allow Overwrite All Media Used LTO000001 |
Job Operation - Backup | ||||||||
---|---|---|---|---|---|---|---|---|
|
Job Completion Status |
---|
Job ended: 14 October 2011 at 14:11:26 Completed status: Failed Final error: 0xe0001402 - This server name is not in the list of authentication credentials on the media server. Enter the server name and its logon account on the media server. Server names in the authentication list are case-sensitive. Then, retry the operation. Final error category: Resource Errors For additional information regarding this error refer to link V-79-57344-5122 |
β10-14-2011 02:01 AM
Hi
Please check link below
http://www.symantec.com/docs/TECH77064
Thanks
β10-14-2011 02:06 AM
Hi
Also last thing I can sugest is also try upgrading BE 2010 to BE 2010 r3 sp1 as per link below
BE 2010 R3 SP1 - http://www.symantec.com/docs/TECH169846
BE 2010 R3 Installer - https://www4.symantec.com/Vrt/offer?a_id=93355
& reconfigure the remote agent on oracle server from begining again & also modify list in backupexec software as per the technote shared with you earlier & update
Thanks
β10-14-2011 09:57 AM
Login to the server with root account
Connect to the Oracle Database using the following commands:
# sqlplus /nolog
# connect / as sysdba
# column sysoper format a10;
# column sysdba format a10;
# select * from v$pwfile_users;
The cmd should return a 'TRUE' value under the SYSDBA and SYSPOPER columns.
If it returns FALSE, then the account indicated does not have those rights.
EDIT** Also, is the Oracle app running as 32bit or 64bit on the Win2k8 R2 server ?
β10-14-2011 09:31 PM
Hi VJware
the cmd has return TRUE to both SYSOPER, SYSDBA
Login to the server with root account.
It means i should logon with the administrator rights.
Right?
Media & Backup EXE Server is W2k3 32 Bit.
Oracle Database Server is W2k3 64 Bit.
What is EDIT**?
Pls. reply me without fail
β10-15-2011 11:20 AM
On the Oracle server, open the Local Users & Groups from the Computer Management snap-in & verify if the Administrator account used to authenticate is part of the local admin & the ORA_DBA groups..
You may consider creating a new user for usage & this KB should help you - http://www.symantec.com/docs/TECH7563