Symantec Backup Exec 2010 error e000846b

[Arlineas]

Hi,

I have a problem with my backup. Sometimes it fails but i don't understand why

Catégorie d'erreur      : Erreurs des ressources
Erreur : e000846b - La ressoruce n'a pas été sauvegardée en raison d'une erreur survenue lors de la connexion au Remote Agent de Backup Exec for Windows Servers. 
Vérifiez que la bonne version de Remote Agent est installée et en fonctionnement sur l'ordinateur cible. Si le 
Pour plus d'informations sur cette erreur, reportez-vous au lien V-79-57344-33899

I already reinstalled the remote agent on the server many times at the same version that the server.

In SGmon, i found this error message "Could not resolve the "bews-ndmp" or the "ndmp" service, error code: 10109, using port 10000"

I tried to modify the dns name of the server by his adress ip but i have the same error.

I use backup exec 2010 R3 Version 13.0 Revision 5204

Thank you for helping :)

[CraigV]

Check the TN below on how to troubleshoot this error, and make sure that port 10000 is open on any running firewall:

https://support.symantec.com/en_US/article.TECH73015.html

Thanks!

[VJware]

Would you also attach the matching SGmon logs from the BE and remote server ? Thanks.