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Symantec Tape Drive Drivers

James_Walton
Level 4

Hi

What are the latest Symantec tape drive drivers? I have 5.1.37.0 installed (12/02/2008); is there a newer driver available and how do I obtain it?

I ran live update and installed all the latest patches, so am now on 2010 R3 SP1 with the latest hotfixes. I also ran tapeinst.exe. The tape driver is still the same version.

Thanks

1 ACCEPTED SOLUTION

Accepted Solutions

VJware
Level 6
Employee Accredited Certified

Confirm that new alerts are displayed automatically is checked from from Tools - Options - Preferences

Also, configure auto responses using this KB - http://www.symantec.com/docs/HOWTO22882

View solution in original post

9 REPLIES 9

VJware
Level 6
Employee Accredited Certified

Download from here - http://www.symantec.com/docs/TECH158750

Liveupdate can also be used to download the DDIs...

James_Walton
Level 4

I already have Hotfix 173790 installed, which according to the article contains the latest drivers.

Does this mean I am on the very latest Symantec tape drive driver (12/02/2008)?

VJware
Level 6
Employee Accredited Certified

Just checked a test system & I have the same date & version...i believe you are upto date

James_Walton
Level 4

OK. This leads me on to my next issue.

Most of my backup to tape jobs do not finish unless I have the BE management window open, and I am refreshing the monitoring page. After a few minutes it will say 'please remove the disk from the drive and click ok'.

For example, I had a job last week that usually only takes a few hours, but it started on Friday night, and when I came back in on Monday it was just sitting there. It did not complete until I went to monitoring and refreshed. There were no alerts to respond to.

It never used to do this - the jobs would fnish on their own and eject the tape.

What could be causing this?

VJware
Level 6
Employee Accredited Certified

Do you have auto response configured for alerts ?

James_Walton
Level 4

No.

VJware
Level 6
Employee Accredited Certified

Confirm that new alerts are displayed automatically is checked from from Tools - Options - Preferences

Also, configure auto responses using this KB - http://www.symantec.com/docs/HOWTO22882

James_Walton
Level 4

Thanks for this - I already have that option checked, and I will set the auto response on Media Remove alerts.

I'll let you know how I get on.

James_Walton
Level 4

This issue is now resolved; I enabled the auto-response, and now my tape jobs are completing on their own.