01-06-2012 05:34 AM
Hi
What are the latest Symantec tape drive drivers? I have 5.1.37.0 installed (12/02/2008); is there a newer driver available and how do I obtain it?
I ran live update and installed all the latest patches, so am now on 2010 R3 SP1 with the latest hotfixes. I also ran tapeinst.exe. The tape driver is still the same version.
Thanks
Solved! Go to Solution.
01-06-2012 08:45 AM
Confirm that new alerts are displayed automatically is checked from from Tools - Options - Preferences
Also, configure auto responses using this KB - http://www.symantec.com/docs/HOWTO22882
01-06-2012 06:06 AM
Download from here - http://www.symantec.com/docs/TECH158750
Liveupdate can also be used to download the DDIs...
01-06-2012 06:37 AM
I already have Hotfix 173790 installed, which according to the article contains the latest drivers.
Does this mean I am on the very latest Symantec tape drive driver (12/02/2008)?
01-06-2012 06:50 AM
Just checked a test system & I have the same date & version...i believe you are upto date
01-06-2012 07:21 AM
OK. This leads me on to my next issue.
Most of my backup to tape jobs do not finish unless I have the BE management window open, and I am refreshing the monitoring page. After a few minutes it will say 'please remove the disk from the drive and click ok'.
For example, I had a job last week that usually only takes a few hours, but it started on Friday night, and when I came back in on Monday it was just sitting there. It did not complete until I went to monitoring and refreshed. There were no alerts to respond to.
It never used to do this - the jobs would fnish on their own and eject the tape.
What could be causing this?
01-06-2012 07:28 AM
Do you have auto response configured for alerts ?
01-06-2012 08:30 AM
No.
01-06-2012 08:45 AM
Confirm that new alerts are displayed automatically is checked from from Tools - Options - Preferences
Also, configure auto responses using this KB - http://www.symantec.com/docs/HOWTO22882
01-06-2012 09:27 AM
Thanks for this - I already have that option checked, and I will set the auto response on Media Remove alerts.
I'll let you know how I get on.
01-18-2012 01:33 AM
This issue is now resolved; I enabled the auto-response, and now my tape jobs are completing on their own.