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Symantec Tech Support again close my case without resolving issues

Ag_BC
Level 4

Symantec Tech Support has now again showing their ability of closing case without resolving the issue. I wish someone from U.S. BUSINESS management team can have a look into the Symantec Tech Support performance issues. I can understand all the Tech support want to close their case and mark it as resolve within resolution time to make their bonus, may be this should change as the technical support team only want to close case and make them have a better performance number. 

Symantec business management need to understnad the fact is bad support will lead to losing customers and I don't see Symanatec business management team aware of this. 

I am here to request Symantec escalate this to business management team for review and I have request duty manager to reopen my case. 

1 REPLY 1

lmosla
Level 6

Hello Ag BC,

Thank you for communicating your experience so that we can see any gaps that need to be fixed in our support process.

Please DM me your support case #.