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System State Restore Error

Manual restore of single server 2008R2 DC.  DC is also the Media Server.   Followed the Administrative guide and when I get to the system state restore I get an error.  Here is the log showing the error, it is similar to the restore 2008 DC that is in 2003 native mode but this is the first and only DC and was created with 2008 R2.

I am running backup exec 2012 (version 14) Build 1798

 

BEREMOTE: [11/21/13 06:59:07] [6024]     2013-11-21T06:59:07.019 [fsys\shadow]        - Restoring SYSVOL as primary
BEREMOTE: [11/21/13 06:59:07] [6024]     2013-11-21T06:59:07.019 [fsys\shadow]        - Status Unknown (0x00000424) initializing FRS interface for Component 0eeda0a5-150c-487f-bd1289e7ef847231 in SHADOW::PerformPostCustomRestoreMethods
BEREMOTE: [11/21/13 06:59:07] [6024]     2013-11-21T06:59:07.019 [fsys\shadow]        - Status FS_CUSTOM_RESTORE_FAILURE (0xE000FED7) returned performing Component '0eeda0a5-150c-487f-bd1289e7ef847231' custom restore methods in SHADOW::CloseComponent
BEREMOTE: [11/21/13 06:59:07] [6024]     2013-11-21T06:59:07.019 [fsys\systemstate]   -   AD:Status FS_CUSTOM_RESTORE_FAILURE (0xE000FED7) calling FS_CloseObj in SystemState::CloseObj:104
BEREMOTE: [11/21/13 06:59:07] [6024]     2013-11-21T06:59:07.030 [ndmp\loops]         - LP_ENV::MsgError: error 0xe000fed7 processing object SYSVOL\SYSVOL\0eeda0a5-150c-487f-bd1289e7ef847231
BEREMOTE: [11/21/13 06:59:07] [6024]     2013-11-21T06:59:07.030 [fsys\shadow]        - Informational: Creating Writer 'System?State\Task Scheduler'
BEREMOTE: [11/21/13 06:59:07] [6024]     2013-11-21T06:59:07.030 [fsys\shadow]        - Informational: Opening Writer 'System?State\Task Scheduler'
BEREMOTE: [11/21/13 06:59:07] [6024]     2013-11-21T06:59:07.030 [fsys\shadow]        - Informational: Closing Writer 'System?State\Task Scheduler'
BEREMOTE: [11/21/13 06:59:07] [6024]     2013-11-21T06:59:07.031 [fsys\shadow]        - Informational: Creating Component 'TasksStore'
BEREMOTE: [11/21/13 06:59:07] [6024]     2013-11-21T06:59:07.067 [fsys\shadow]        - Informational: Opening Component 'TasksStore'
BEREMOTE: [11/21/13 06:59:07] [6024]     2013-11-21T06:59:07.521 [fsys\shadow]        - Informational: Closing Component 'TasksStore'
BEREMOTE: [11/21/13 06:59:07] [6024]     2013-11-21T06:59:07.521 [fsys\shadow]        - Informational: calling IVssBackupComponents::SetFileRestoreStatus for Component 'TasksStore' in SHADOW::CloseComponent

Any help would be greatly appreciated

7 Replies

Have you checked below

Have you checked below article.

http://www.symantec.com/docs/TECH198214

Compare your SGMON log with the log metioned in the article.

I searched the log and that

I searched the log and that error code does not show up. 

I am attaching the log file

I am attaching the log file

Couldn't find anything

Couldn't find anything helpful in the log.

Have you followed all the steps mentioned in the below article.

http://www.symantec.com/docs/HOWTO23132

I found an error and posted

I found an error and posted the corresponding lines from the log file in the opening post and reposted below.  This walk through is diffrent from the admin guide which has you do a restore in 2 steps one with all the files and another with the system state.  Seeing as the date of the administrators guide for backup exec 2012 is newer than the document you have suggested I want to make sure I should follow it as I really do not want to rebuild this server again.  Thank you for you help and clarification

 

Log posted

BEREMOTE: [11/21/13 06:59:07] [6024]     2013-11-21T06:59:07.019 [fsys\shadow]        - Restoring SYSVOL as primary
BEREMOTE: [11/21/13 06:59:07] [6024]     2013-11-21T06:59:07.019 [fsys\shadow]        - Status Unknown (0x00000424) initializing FRS interface for Component 0eeda0a5-150c-487f-bd1289e7ef847231 in SHADOW::PerformPostCustomRestoreMethods
BEREMOTE: [11/21/13 06:59:07] [6024]     2013-11-21T06:59:07.019 [fsys\shadow]        - Status FS_CUSTOM_RESTORE_FAILURE (0xE000FED7) returned performing Component '0eeda0a5-150c-487f-bd1289e7ef847231' custom restore methods in SHADOW::CloseComponent
BEREMOTE: [11/21/13 06:59:07] [6024]     2013-11-21T06:59:07.019 [fsys\systemstate]   -   AD:Status FS_CUSTOM_RESTORE_FAILURE (0xE000FED7) calling FS_CloseObj in SystemState::CloseObj:104
BEREMOTE: [11/21/13 06:59:07] [6024]     2013-11-21T06:59:07.030 [ndmp\loops]         - LP_ENV::MsgError: error 0xe000fed7 processing object SYSVOL\SYSVOL\0eeda0a5-150c-487f-bd1289e7ef847231
BEREMOTE: [11/21/13 06:59:

System state restore failed

System state restore failed again trying the other suggested method

Upon checking the debug logs

Upon checking the debug logs internally, your issue seems to match the one outlined in this KB -

http://www.symantec.com/business/support/index?page=content&id=TECH205288

Consider restoring using the workaround. If this doesn't help, would recommend to log a formal support case and provide the above mentioned KB as reference.