04-07-2014 10:49 AM
Hi all, I'm having a trouble to backup my data for a HP StorageWorks Ultrium 920. It gave me back some logs, I searched about it and didn't found anything helpful. There's some below:
Erro final: 0xe00084ed - Ocorreu um erro de hardware.
V-79-57344-34029 - Ocorreu um erro de hardware.
"Ocurred an hardware error" that is what is written. Somebody knows what is it can be ?
I tried to test my Tape Drive but I didn't find how can I do it.
Sorry for my terrible english.
04-07-2014 11:20 AM
Hello,
see the following links for help troubleshooting
http://www.symantec.com/docs/TECH45126
http://www.symantec.com/docs/TECH24414
also make sure you are using Symantec drivers by going to Device Manager and right clicking on your tape drive to view Properties and then drivers. If you need to install them use tapeinst.exe http://www.symantec.com/docs/HOWTO73431
do a full power cycle of the tape drive:
1. Power Off the Server
2. Power off the Tape Drive
3. Power on the Tape Drive to a 'Ready' State
4. Power on the Server
hope this helps
04-07-2014 12:55 PM
Hi,
Download HP Library and Tape Tools and stop your BE services. Once done, open up the utility and run the device diagnostics, especially the power-on self test. These will indicate physical hardware issues.
If they exist, then you need to log a call with HP to get the drive swopped out or fixed.
Thanks!