Tape Drive not updating !

[thekudo]

Hi

I recently tried to do a long erase on a tape and it froze. So I had to cancel the job and that froze as well. So I restarted the Backup exec services and which killed the long erase job but knocked a few disk drives offline. After rebooting the physical Dell PowerVault server the tape drive was still not ejecting the tape (eject tape option greyed out)

So I ejected the tape using the physical server interface for the Dell Powervault.

However the tape drive still says it contains the tape media and I can't get it to update. Is there any way to refresh a tape drives status or what it contains please?

[Gurvinder · Accepted solution]

post ejecting from the physical server interface, did you restart the BE services and then check the status?

[thekudo]

Thank you very much. To be honest that was going to be my last resort as I didn't want any current jobs to break on my other backup exec servers but that has worked. I really appreciated your time and reply :)