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Tape Ejection at beginning of Backup

I have a client using Veritas Backup Exec (? version) and it is currently rejecting every tape they attempt to supply it at the beginnin of a backup.  We have tried older tapes that are outside of the overwrite protection time perion (~ 5 days) and they are rejected. A freshly unwrapped blank media is also being rejected. This is a fresh run of their nightly backup, 0 bytes into the job.
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Re: Tape Ejection at beginning of Backup

Can they label a tape?


Does NTBackup accept a new tape?


Have they tried a few passes of the manufacturer's diagnostics against the drive?