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Tape drive appears offline. Windows Device Manager shows this message in device properties: Windows

ravindertns1
Level 0

Tape drive appears offline. Windows Device Manager shows this message in device properties: Windows cannot initialize the device driver for this hardware. (Code 37).

 

e not working

1 REPLY 1

Larry_Fine
Moderator
Moderator
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I would start by disabling any driver being used by that tape drive.  If it is a vendor driver like HPE or IBM, then DELETE the driver as you disable it (otherwise the driver will re-bind after you reboot).  Reboot the server.  BE generally works best without any IBM or HPE tape drivers involved.