Testing Credential Hang for System State (Backup 2012 - Trial)

[delamodedan]

Hi,

I am trying to do the Test Credentials for the Sytem State of a SDR One Time Backup of our main Domain Controller Server but the testing just hangs and when trying to run the backup the job hangs on Snapshot Processing.

Testing on other servers in the network all test successfully.

From what I can see the login credentials has Administrative rights across the network including the Backup Operators group.

Any ideas on what I can do to resolve this would be very much appreciated?

Thanks,

Dan

[Siddhant_Saini]

Considering that it is working for all the other servers, you might want to refer to the following article and ensure that in your Domain Controller, the following user rights are given to the default account used by Backup Exec(explicitly) : 

1. Act as a part of Operating System.

2. Create a token object.

3. Log on as a service.

4. Logon as a batch job.

5. Manage auditing and security log.

6. Backup files and directories.

7. Restore files and directories.

8. Take ownership of files and other objects.

Reference(refer to Solution B (for Windows Server 2008)): http://www.symantec.com/business/support/index?page=content&id=TECH136148

[pkh]

To backup AD the BESA needs to be a domain admin

[marcusolini]

Hi. Based on your description, is seems like there is an issue with the VSS subsystem.  When able, please execute the following commands from a command prompt and provide the output for review.  The identical commands in Steps 1 and 7 are to determine if the "Volume Shadow Copy" service is executing before and after the  commands is Steps 2 to 6.  Thank you.

(1) NET START
(2) VSSADMIN LIST VOLUMES
(3) VSSADMIN LIST WRITERS
(4) VSSADMIN LIST PROVIDERS
(5) VSSADMIN LIST SHADOWS
(6) VSSADMIN LIST SHADOWSTORAGE
(7) NET START

[delamodedan]

Hi,

Thank you all for your assistance. I ran the above commands and below is the ouput. One thing to add, when doing the vssadmin list writers i let it run for a couple of hours where it stayed at the delayed response message. I then pressed ctrl+c to break it which is when the writers appeared.

Microsoft Windows [Version 5.2.3790]

(C) Copyright 1985-2003 Microsoft Corp.

C:\Documents and Settings\Administrator>net start

These Windows services are started:

   Application Experience Lookup Service

   Automatic Updates

   Background Intelligent Transfer Service

   Backup Exec Error Recording Service

   Backup Exec Remote Agent for Windows

   BP Agent

   COM+ Event System

   Computer Browser

   Cryptographic Services

   DCOM Server Process Launcher

   DHCP Client

   DHCP Server

   Distributed File System

   Distributed Transaction Coordinator

   DNS Client

   DNS Server

   Error Reporting Service

   Event Log

   File Replication Service

   I2E Monitor for Windows

   IIS Admin Service

   Intersite Messaging

   IPSEC Services

   Java Quick Starter

   Kerberos Key Distribution Center

   Logical Disk Manager

   Machine Debug Manager

   Microsoft Exchange Management

   Net Logon

   Network Connections

   Network Location Awareness (NLA)

   Plug and Play

   Print Spooler

   Protected Storage

   RAID_SERVER

   REG_SERVER

   Remote Access Connection Manager

   Remote Procedure Call (RPC)

   Remote Registry

   Sage SData Service

   Secondary Logon

   Security Accounts Manager

   Server

   Shell Hardware Detection

   SNMP Service

   SNMP Trap Service

   SQL Server (DHLEASYSHIP)

   SQL Server (VEEAM)

   SQL Server Browser

   SQL Server VSS Writer

   Synchronize Cache Utility

   System Event Notification

   Task Scheduler

   TCP/IP NetBIOS Helper

   TeamViewer 8

   Telephony

   Terminal Server Licensing

   Terminal Services

   Trend Micro Security Agent Listener

   Trend Micro Security Agent NT Proxy Service

   Trend Micro Security Agent RealTime Scan

   VMware Physical Disk Helper Service

   VMware Tools Service

   VMware Upgrade Helper

   VMware vCenter Converter Standalone Agent

   VMware vCenter Converter Standalone Server

   VMware vCenter Converter Standalone Worker

   Windows Audio

   Windows Management Instrumentation

   Windows Presentation Foundation Font Cache 3.0.0.0

   Windows Time

   Wireless Configuration

   Workstation

The command completed successfully.

C:\Documents and Settings\Administrator>vssadin list volumes

'vssadin' is not recognized as an internal or external command,

operable program or batch file.

C:\Documents and Settings\Administrator>vssadmin list volumes

vssadmin 1.1 - Volume Shadow Copy Service administrative command-line tool

(C) Copyright 2001 Microsoft Corp.

Volume path: C:\

    Volume name: \\?\Volume{df7895a0-fa21-11da-afae-806e6f6e6963}\

Volume path: Z:\

    Volume name: \\?\Volume{f47afd1a-7830-11e2-9c6a-000c297308c7}\

Volume path: S:\

    Volume name: \\?\Volume{4dfde22d-fa14-11da-8dac-000e0c3f3bdd}\

C:\Documents and Settings\Administrator>vssadmin list writers

vssadmin 1.1 - Volume Shadow Copy Service administrative command-line tool

(C) Copyright 2001 Microsoft Corp.

Waiting for responses.

These may be delayed if a shadow copy is being prepared.

Writer name: 'System Writer'

   Writer Id: {e8132975-6f93-4464-a53e-1050253ae220}

   Writer Instance Id: {e0269cf8-8d17-4dd9-80ed-d5b96e838b32}

   State: [1] Stable

   Last error: No error

Writer name: 'FRS Writer'

   Writer Id: {d76f5a28-3092-4589-ba48-2958fb88ce29}

   Writer Instance Id: {5b497745-74be-4dde-b23b-7d3069438ed6}

   State: [1] Stable

   Last error: No error

Writer name: 'MSDEWriter'

   Writer Id: {f8544ac1-0611-4fa5-b04b-f7ee00b03277}

   Writer Instance Id: {c903cdac-abf6-4b7c-a1f2-ae7e2548b8e2}

   State: [1] Stable

   Last error: No error

Writer name: 'Event Log Writer'

   Writer Id: {eee8c692-67ed-4250-8d86-390603070d00}

   Writer Instance Id: {0f93a34d-8ab9-42a0-a942-676deb119633}

   State: [1] Stable

   Last error: No error

Writer name: 'Registry Writer'

   Writer Id: {afbab4a2-367d-4d15-a586-71dbb18f8485}

   Writer Instance Id: {a4a87cbc-956f-4b12-a8ea-557c5f001eea}

   State: [1] Stable

   Last error: No error

Writer name: 'COM+ REGDB Writer'

   Writer Id: {542da469-d3e1-473c-9f4f-7847f01fc64f}

   Writer Instance Id: {917be75e-15ac-4fd1-8ab8-e277574d4227}

   State: [1] Stable

   Last error: No error

Writer name: 'Dhcp Jet Writer'

   Writer Id: {be9ac81e-3619-421f-920f-4c6fea9e93ad}

   Writer Instance Id: {408c7378-77f6-4e32-ad7c-2b4478ecee82}

   State: [1] Stable

   Last error: No error

Writer name: 'NTDS'

   Writer Id: {b2014c9e-8711-4c5c-a5a9-3cf384484757}

   Writer Instance Id: {698f1e2d-a025-44ff-9060-95e0ff465c00}

   State: [1] Stable

   Last error: No error

Writer name: 'TermServLicensing'

   Writer Id: {5382579c-98df-47a7-ac6c-98a6d7106e09}

   Writer Instance Id: {80930965-7306-41ec-a062-45bba7b81e25}

   State: [1] Stable

   Last error: No error

Writer name: 'IIS Metabase Writer'

   Writer Id: {59b1f0cf-90ef-465f-9609-6ca8b2938366}

   Writer Instance Id: {c668d008-78ca-4ceb-990c-3be56163cf3d}

   State: [1] Stable

   Last error: No error

Writer name: 'WMI Writer'

   Writer Id: {a6ad56c2-b509-4e6c-bb19-49d8f43532f0}

   Writer Instance Id: {aff42c8c-ebb1-4a5d-a386-8108cf1300c0}

   State: [1] Stable

   Last error: No error

Writer name: 'BITS Writer'

   Writer Id: {4969d978-be47-48b0-b100-f328f07ac1e0}

   Writer Instance Id: {8b59f0fe-1039-4c51-89c9-1bc1b41ed289}

   State: [1] Stable

   Last error: No error

C:\Documents and Settings\Administrator>vssadmin list providers

vssadmin 1.1 - Volume Shadow Copy Service administrative command-line tool

(C) Copyright 2001 Microsoft Corp.

Provider name: 'Microsoft Software Shadow Copy provider 1.0'

   Provider type: System

   Provider Id: {b5946137-7b9f-4925-af80-51abd60b20d5}

   Version: 1.0.0.7

C:\Documents and Settings\Administrator>vssadmin list shadows

vssadmin 1.1 - Volume Shadow Copy Service administrative command-line tool

(C) Copyright 2001 Microsoft Corp.

No items found that satisfy the query.

C:\Documents and Settings\Administrator>vssadmin list shadowstorage

vssadmin 1.1 - Volume Shadow Copy Service administrative command-line tool

(C) Copyright 2001 Microsoft Corp.

Shadow Copy Storage association

   For volume: (C:)\\?\Volume{df7895a0-fa21-11da-afae-806e6f6e6963}\

   Shadow Copy Storage volume: (S:)\\?\Volume{4dfde22d-fa14-11da-8dac-000e0c3f3b

dd}\

   Used Shadow Copy Storage space: 0 B

   Allocated Shadow Copy Storage space: 0 B

   Maximum Shadow Copy Storage space: 2.93 GB

Shadow Copy Storage association

   For volume: (S:)\\?\Volume{4dfde22d-fa14-11da-8dac-000e0c3f3bdd}\

   Shadow Copy Storage volume: (C:)\\?\Volume{df7895a0-fa21-11da-afae-806e6f6e69

63}\

   Used Shadow Copy Storage space: 0 B

   Allocated Shadow Copy Storage space: 0 B

   Maximum Shadow Copy Storage space: 2.93 GB

C:\Documents and Settings\Administrator>net start

These Windows services are started:

   Application Experience Lookup Service

   Automatic Updates

   Background Intelligent Transfer Service

   Backup Exec Error Recording Service

   Backup Exec Remote Agent for Windows

   BP Agent

   COM+ Event System

   Computer Browser

   Cryptographic Services

   DCOM Server Process Launcher

   DHCP Client

   DHCP Server

   Distributed File System

   Distributed Transaction Coordinator

   DNS Client

   DNS Server

   Error Reporting Service

   Event Log

   File Replication Service

   I2E Monitor for Windows

   IIS Admin Service

   Intersite Messaging

   IPSEC Services

   Java Quick Starter

   Kerberos Key Distribution Center

   Logical Disk Manager

   Machine Debug Manager

   Microsoft Exchange Management

   Microsoft Software Shadow Copy Provider

   Net Logon

   Network Connections

   Network Location Awareness (NLA)

   Plug and Play

   Print Spooler

   Protected Storage

   RAID_SERVER

   REG_SERVER

   Remote Access Connection Manager

   Remote Procedure Call (RPC)

   Remote Registry

   Sage SData Service

   Secondary Logon

   Security Accounts Manager

   Server

   Shell Hardware Detection

   SNMP Service

   SNMP Trap Service

   SQL Server (DHLEASYSHIP)

   SQL Server (VEEAM)

   SQL Server Browser

   SQL Server VSS Writer

   Synchronize Cache Utility

   System Event Notification

   Task Scheduler

   TCP/IP NetBIOS Helper

   TeamViewer 8

   Telephony

   Terminal Server Licensing

   Terminal Services

   Trend Micro Security Agent Listener

   Trend Micro Security Agent NT Proxy Service

   Trend Micro Security Agent RealTime Scan

   VMware Physical Disk Helper Service

   VMware Tools Service

   VMware Upgrade Helper

   VMware vCenter Converter Standalone Agent

   VMware vCenter Converter Standalone Server

   VMware vCenter Converter Standalone Worker

   Volume Shadow Copy

   Windows Audio

   Windows Management Instrumentation

   Windows Presentation Foundation Font Cache 3.0.0.0

   Windows Time

   Wireless Configuration

   Workstation

The command completed successfully.

C:\Documents and Settings\Administrator>

[marcusolini]

Hi.  Thank you for the diagnostic information.  The behavior that you experienced with VSSADMIN LIST WRITERS being delayed\hung is the fundamental issue that is being faced by Backup Exec when testing credentials for System State, when a job is stuck in snapshot processing, when a snapshot job cannot be cancelled, and other snasphot related scenarios.  In these situtations, the VSS Writer subsystem can be in an unresponsive\unexpected state.  For the first NET START output I was expecting to see the ‘Volume Shadow Copy’ service executing and possibly in this unresponsive\unexpected state.  If you experience these type of Backup Exec hangs, an invasive workaround is to manually stop (NET STOP) the ‘Volume Shadow Copy’ service.  To confirm this condition for Backup Exec, please collect debug output with the Debug Monitor for the Remote Agent (RAWS) of a reproduced hang for further review.  Please let me know if you are unfamiliar or unable to collect the debug output.  Thank you.