The Alert: The library was unable to read the barcode on a cartridge.

[Paul_Ramirez]

Information - The library was unable to read the barcode on a cartridge.
Robotic Library for Device: DELL Auto Loader

What is this alert for if we do not use barcodes? Will this halt a job until it is answered?

[Sharvari_Deshmu]

Hello,

Since you get the error without using barcode reader please verify whether you have installed the latest Veritas drivers:

please check whether the device is "tested" by backup Exec with the help of the list below:

If yes then please install latest veritas drivers.

Backup Exec 10.0 for Windows Servers robotic library Hardware Compatibility List (HCL)
http://support.veritas.com/docs/274348

Backup Exec 10.0 for Windows Servers Standalone Drives Hardware Compatibility List (HCL)
http://support.veritas.com/docs/274347

Latest veritas drivers:

VERITAS Backup Exec (tm) 10.0.5520 - Device Driver Installer (20050815) - Includes Tape Driver Release (20050115) and Robotic Library Release (47) (Intel Only)
http://support.veritas.com/docs/278408

If the device is not tested in the hardware compatibility list then please install the latest OEM drivers.



Thanks,

NOTE : If we do not receive your reply within two business days, this post would be marked assumed answered and would be moved to answered questions pool.

[Paul_Ramirez]

One thing that changed is we swapped out our Dell 122T Autoloader for another identical unit. We re-named everything on the new device to reflect the old device names. We deleted the old device, as it no longer worked and was physically removed.

Could this prompt a need for new drivers???

We never have had this alert before about bar codes. Wouldnt the same drivers work as they did before with the other device if the two devices are identical???

[Paul_Ramirez]

Also if we do not answer the prompt about the bar codes will the job hang. It's just a blue\information type alert...

[Daniella]

Hi,

I'm recieving the same error as you are (see below) though this is with a Dell ML2000. We do not use barcodes in our environment and I want to disable barcode scanning to avoid this error in backup exec as it is driving me insaying...

Are there any settings within Backup Exec to disable this or do I need to do it from the tape library instead?


Tape Alert Information ----- TapeAlert Events -----

The device has reported the following TapeAlert diagnostic information.
Please contact your device manufacturer for more information regarding TapeAlerts.

Information - The library was unable to read the barcode on a cartridge.
Robotic Library for Device: DELL

Any help would be greatly appreciated.

Thanks,
Daniella