The Backup Exec Server Service did not start. An internal error (-21474672

After upgrading a SBS 2003 server to SP1, we are now getting this error. We are runing 10.1d.

I have ran the dcom security update, used a different account, tried the local user account, uninstalled the product and reinstalled.

What other things can we do?
Thanks
8 Replies

Re: The Backup Exec Server Service did not start. An internal error (-21474672

Hello,

Ensure that you are using an account with Admin rights. Also follow the steps in the technote below:

After a reboot or restarting the Backup Exec services, the Backup Exec Server Service fails to start with the following error: "An internal error (-14) occurred in object 10."
http://support.veritas.com/docs/275017

Are you getting any errors in the event logs in Windows? Also check if there are any alerts in the alerts tab.

Note : If we do not receive your reply within two business days, this post would be marked �assumed answered� and would be moved to �answered questions� pool.

Regards.

Re: The Backup Exec Server Service did not start. An internal error (-21474672

The account is the administrator account and has all admin rights. I have even tried the local account with no success. The ports are all open as they were prior to upgrading to SP1. Running Netstat does not show the 2 ports as being in use.

I see this event in the app log:

The description for Event ID ( 57802 ) in Source ( Backup Exec ) cannot be found. The local computer may not have the necessary registry information or message DLL files to display messages from a remote computer. You may be able to use the /AUXSOURCE= flag to retrieve this description; see Help and Support for details. The following information is part of the event: -2147467259, 17.

I also see and have done the same as this article:

http://seer.support.veritas.com/docs/275032.htm

Do I need to re-register some .dll's? If so, how do I do this?

Re: The Backup Exec Server Service did not start. An internal error (-21474672

Hello,

Please run the sgmon utility, please see the technote then check the sgmon file for "error" or "failed"

http://support.veritas.com/docs/190979

Please paste that part of sgmon.



Thanks,



Thanks,

NOTE : If we do not receive your reply within two business days, this post would be marked assumed answered and would be moved to answered questions pool.

Re: The Backup Exec Server Service did not start. An internal error (-21474672

A lot of failed's.

beserver: 04/05/06 10:39:54 -1 Creating Business Objects...
beserver: 04/05/06 10:39:54 00 VSN BO Initialization succeeded.
beserver: 04/05/06 10:39:54 -1 FillServerInfo: cw.Open() failed.
beserver: 04/05/06 10:39:54 -1 ServerName:KRAKATOA,

beserver: 04/05/06 10:39:55 14 Reports: Report ID 2 installed
beserver: 04/05/06 10:39:55 -1 Operation::loadSchedules()
get__NewEnum() failed, hr=0x80040154
beserver: 04/05/06 10:39:55 17 JobManBO:
Operation::loadSchedules( ) failed, err=0xffffffff
beserver: 04/05/06 10:39:55 17 JobManager:
m_JobManager->Initialize() err=0x80004005


beserver: 04/05/06 10:39:55 14 Reports: Report ID 2 installed
beserver: 04/05/06 10:39:55 -1 Operation::loadSchedules()
get__NewEnum() failed, hr=0x80040154
beserver: 04/05/06 10:39:55 17 JobManBO:
Operation::loadSchedules( ) failed, err=0xffffffff
beserver: 04/05/06 10:39:55 17 JobManager:
m_JobManager->Initialize() err=0x80004005
beserver: 04/05/06 10:39:55 17 JobManager: m_IsUsingJoinView =
true
beserver: 04/05/06 10:39:55 17 **** THE JOB MANAGER IS USING
JOIN VIEW!!! ****
beserver: 04/05/06 10:39:55 17 JobManager: initialization FAILED
error=0x80004005
beserver: 04/05/06 10:39:55 -1 Business Object 17 failed to
initialize:-2147467259
beserver: 04/05/06 10:39:55 -1 RpcXfaceServiceMain:
InitializeBOs() failed, BO:17, nRet:-2147467259
beserver: 04/05/06 10:39:55 -1 Sending stop pending status to
SCM...



beserver: 04/05/06 10:39:55 17 JobManager: m_IsUsingJoinView =
true
beserver: 04/05/06 10:39:55 17 **** THE JOB MANAGER IS USING
JOIN VIEW!!! ****
beserver: 04/05/06 10:39:55 17 JobManager: initialization FAILED
error=0x80004005
beserver: 04/05/06 10:39:55 -1 Business Object 17 failed to
initialize:-2147467259
beserver: 04/05/06 10:39:55 -1 RpcXfaceServiceMain:
InitializeBOs() failed, BO:17, nRet:-2147467259
beserver: 04/05/06 10:39:55 -1 Sending stop pending status to
SCM...
beserver: 04/05/06 10:39:55 -1 RpcXfaceServiceMain exited.
beserver: 04/05/06 10:39:55 -1 Cblmanger, shutdown Immenient:
started.
beserver: 04/05/06 10:39:55 -1 Cblmanger, shutdown Immenient:
complete.
beserver: 04/05/06 10:39:55 -1 Cblmanger, shutdown: closing
thread pool...
beserver: 04/05/06 10:39:55 -1 Cblmanger, check shutdown Ready:
started.
beserver: 04/05/06 10:39:55 -1 Cblmanger, check shutdown ready:
complete.
beserver: 04/05/06 10:39:55 -1 CDebugBO: Shutdown Complete.

Re: The Backup Exec Server Service did not start. An internal error (-21474672

Hello,

Please check the event logs to get the relaterd error.

Also stop any third party appliction if running on the server.

NOTE : If we do not receive your reply within two business days, this post would be marked assumed answered and would be moved to answered questions pool.

Re: The Backup Exec Server Service did not start. An internal error (-21474672

I stated prior the 2 event errors we are seeing. There are not special applications running, the only difference was SP1 on 2003 server was installed for SBS 2003. Once we upgraded, veritas quit working.


I see no other events related to the startup of the service. These are the 2 events I mentioned earlier.

The description for Event ID ( 57802 ) in Source ( Backup Exec ) cannot be found. The local computer may not have the necessary registry information or message DLL files to display messages from a remote computer. You may be able to use the /AUXSOURCE= flag to retrieve this description; see Help and Support for details. The following information is part of the event: -2147467259, 17.

Looking within the Application Log in the Windows Event Viewer, Event ID 57802 is logged.

Event Type: Error
Event Source: Backup Exec
Event Category: (65535)
Event ID: 57802
Date: 2/3/2005
Time: 1:31:17 PM
User: N/A
Computer: SERVER
Description:
The Backup Exec Server Service did not start. An internal error (-2147467259) occurred in object 17.

Re: The Backup Exec Server Service did not start. An internal error (-21474672

Help please.....3 weeks of no backups is not cool.

Re: The Backup Exec Server Service did not start. An internal error (-21474672

I resolved the issue on my own after 3 weeks of trying to work through this with very poor veritas support...cummon, 275$ for a call.

I resolved this by running the mdac consistency checker and fixing all items