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The correct version of the Agent for Windows must be running

Cat_Adams
Level 5

Hello all.  Hope you can assist with this one.

All of the sudden, backups on 6 of my Windows servers stopped with a failed error.  all of them have the error:

(Server: "XXXXX") (Job: "Testing OLDG-AS1 Backup-Full") Testing OLDG-AS1 Backup-Full -- The job failed with the following error: The resource could not be backed up because an error occurred while connecting to the Agent for Windows. The correct version of the Agent for Windows must be running on the target computer.

I looked up the error and I have made sure that the Windows server that is being backed up has the same Agent version as the backup server,  I have tested the creditials,  created a new backup job, rebooted the Windows server and the backup server.  Made sure that the Backup remote agent service is running on both servers.

 

What am I missing?  Even when I go to the "Install agents"  for remote computers,  one server that I keep testing on comes up after the validation with "The Backup Exec Agent for Windows has been deted on the target computer xxx.xxx.xxx.xxx.  Thre are no updates or updates required at this time. "  Same version of the agent on both which is  14.0.1798.1373.

Help please..  this is driving me nuts....  I have to get these servers backing up as they are very important and I have run out of things to try.

Regards

Cathy

1 ACCEPTED SOLUTION

Accepted Solutions

Cat_Adams
Level 5

I found the solution to this.  I had tried everything I promise.  I unchecked the Advanced Disk-based Backup options in the Backup to Disk options and the backups ran without the error.  I have attached a word document with the error and a screen print of the option that I unchecked.

 

The error was not pointing me in the right direction.  Really hate that too.  Anyway, hope this helps someone in the future as I have been dealing with this for several weeks.

 

Regards

Cathy

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5 REPLIES 5

pkh
Moderator
Moderator
   VIP    Certified
Go to the remote servers and make sure that the BE remote agent service is running. Also check that you can telnet to and from the remote servers using port 10000

Laurie_Downey
Level 6
Employee

Cathy,

 

Can you verify that Backup Exec is fully patched and up to date by running live update? Also see the tech documents below for further assistance.

 

Refer to the following link to troubleshoot remote agent connection errors: http://www.symantec.com/docs/TECH73015

 

Verify that the entries in the top pane of the remote agent properties list the Backup Exec server by name and IP address. You can refer to the following document: http://www.symantec.com/docs/TECH65151

 

Cat_Adams
Level 5

I had previously checked the services on both the BU server and the remote agent server.  Services running.  I did have success in the telnet.

Thanks

Cat_Adams
Level 5

Laurie:

Sorry to get back to you so late..  Had to do something for FULL BACKUP weekend.  BUT,  I did check on both of the links you sent me.

The services are started.  I have rebooted the servers.  I have uninstalled and reinstalled both agents on the remote and have delete the jobs completely from Backup Exec (servers too) and created them new.  I tested and they worked.  BUT, during the weekend,  3 of the six have failed with the same errors again.

There are no new updates to apply to the server.  I have 16 jobs running and out of those, 6 were giving me issues and now after completly redoing them, (creating from scratch) 3 of those are still having the agent issue that it does not match.

This is getting really bad as I have to back up those servers.

Any other suggestions...

 

Thanks

Cathyu

 

Cat_Adams
Level 5

I found the solution to this.  I had tried everything I promise.  I unchecked the Advanced Disk-based Backup options in the Backup to Disk options and the backups ran without the error.  I have attached a word document with the error and a screen print of the option that I unchecked.

 

The error was not pointing me in the right direction.  Really hate that too.  Anyway, hope this helps someone in the future as I have been dealing with this for several weeks.

 

Regards

Cathy