The driver detected a controller error on \Device\RaidPort2

[rparker13]

I have a customer who ran LiveUpdate a few days ago and now gets multiple Device Information alerts in BE 12.5:

"The driver detected a controller error on \Device\RaidPort2"

The backups work fine and there are no other related errors in the Windows event logs.

I have updated drivers and firmware on the server, raid controllers, scsi controllers but without success in eliminating these messages. 

The messages appear after restarting the BE Services.

[newsolutionBE]

Hi

Please look for events id in events viewer like 7,9,11,15 if you have any of those events it is an h/w issue

Please check this link to http://www.symantec.com/docs/TECH24414

[CraigV]

...that normally indicates a hardware issue with the SCSI card, SCSI cable or connection to a backup device, but if you're getting successful backups, then leave it as is.

If you run a branded-name server like HP, Dell or IBM for example, log onto the management homepage locally installed and check for any potential pre-failure hardware in the logs. Lastly, upgrade the firmware on the drive itself...you've done everything else, so include that.

[pkh]

It looks like your controller has RAID features.  BE does not support HBA having RAID features, with some exceptions.  See this document

http://www.symantec.com/docs/TECH70907

[rparker13]

The server in question is a HP server.  There are no indications of drive or controller failure in the management homepage.  The HP diagnostics report no errors or failures.

The server has 2 RAID controllers (for the harrd drives) but the tape drive is attached to a HP SCSI controller (and the tape drive is the only device on the SCSI Controller).  I don't know which of these devices \device\raidport2 is referring to.

The backups work fine but these messages just started appearing (or they were just noticed).

[CraigV]

...and the ACU shows no drives in prefailure?

[rparker13]

No errors or problems indicated in the ACU.

[CraigV]

...OK, well, besides reseating the cards that can be reseated, along with cables, you've done pretty much everything. Keep an eye on it, and as soon as your backups start failing (and hopefully they don't!), get the hardware checked out.

If you have a spare SCSI cable you can try swopping that...they sometimes break or have faults. But that might be a long shot!