08-20-2013 10:13 AM
I'm experiencing the above error on a couple of my servers. All backups work great there are scratch tapes in the tape drive but twice a week I get this error on the servers, which caused the tape job to cancel itselft. I think this has been addressed in the forum with other responses. The suggestions I have come across tell me to change the Response to Media request alert. I'm not sure how to set the Media Request Alert and when I open up what I think is the media request alert in BUE2012 it's greyed out. I'm thinking I might be misreading the post.
I have BUE 2012 SP2.
Thanks in advance for any help.
briank8to
08-20-2013 10:47 AM
I think this is the article talks about your problem and with a solution:
http://www.symantec.com/business/support/index?page=content&id=TECH160277
APR
08-20-2013 11:29 AM
Ok my question is why does it do that?
I have media in the tape drive it runs for all other jobs. Why is this particular server requesting media to be inserted and why does it not ask that for any other job. Not that I want it to do this for any other server.
I guess just why is it asking for media?
08-20-2013 11:39 AM
Ok , I would require Little more Information to get this narrowed down...
Kind regards
APR
08-20-2013 11:56 AM
08-21-2013 07:26 AM
So the above change did not fix the issue. It just fails. Here is the entire job log from one of the backups that are failing. I honestly don't get it. In the job log it almost looks like it completed. But at the end it just failed.
Job Log for Backup 00187-Tuesday Tape
Completed status: Canceled |
Job Information |
---|
Job server: USMNNPP-BU Job name: em01.emed.loc-Backup 00187-Tuesday Tape Job started: Wednesday, August 21, 2013 at 8:03:35 AM Job type: Duplicate Job Log: BEX_USMNNPP-BU_01844.xml |
Drive and media mount requested: 8/21/2013 8:03:35 AM
Destination Drive and Media Information |
---|
Drive and media information from media mount: 8/21/2013 8:03:35 AM Robotic Library Name: Robotic library 0001 Drive Name: Tape drive 0001 Slot: 2 Media Label: LT1001L4 Media GUID: {f6e7c1c6-8e8c-4090-a68a-3f3d848a0f85} Overwrite Protected Until: 8/22/2013 7:54:07 AM Appendable Until: 8/22/2013 7:54:07 AM Targeted Media Set Name: Keep data for 1 Day Keep for: 1 Day(s) All Media Used LT1001L4 |
Drive and media mount requested: 8/21/2013 8:03:35 AM
Source Drive and Media Information |
---|
Drive and media information from media mount: 8/21/2013 8:04:06 AM Drive Name: Disk storage 0001 Media Label: B2D002744 Media GUID: {d5f6e927-1fbd-4621-8968-dd2ad43631f3} |
Job Operation - Duplicate | |||||||||||||||||||
---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|
Drive and media mount requested: 8/21/2013 8:06:25 AM
|
Job Completion Status |
---|
Job ended: Wednesday, August 21, 2013 at 8:09:17 AM Completed status: Canceled The job was canceled because the response to a media request alert was Cancel, or because the alert was configured to automatically respond with Cancel, or because the Backup Exec Job Engine service was stopped. |
08-21-2013 07:36 AM
If this is a Stand Aloone Tape Drive and Eject after Job complets is selected, Would you be able to deselect the Options?
Kind regards,
Arul Prasad R
08-21-2013 08:20 AM
I just checked the jobs running before and after. Eject after job completes is not checked. Also I checked the job that is failing and it does not have Eject after job completes checked either. Where else could this setting be located? My tape drive is an HP Autoloader 1x8 G2 with an LTO 4 Drive.
08-21-2013 09:12 AM
This seems to be something Else , Either theDuplicate is requesting for a second tape or its failing due to the Source resource is not avaiable.... would you be able to recreate the Job and see how it goes....
If Possible enable SGMON:
http://www.symantec.com/business/support/index?page=content&id=TECH52476
and send it across..
Kind regards
APR
08-21-2013 10:18 AM
Sure which debug logs should I enable?
08-21-2013 12:13 PM
for this Device and Media and job engine should do.....
12-13-2013 09:50 AM
I know this has been a while. I finally got the log data from the server. With the device media and job engine selected in SGMON.
12-18-2013 11:35 PM
12-19-2013 06:37 AM
I apologize. Thank you for taking another look at this, I know it's been a long time. Here is the job log from the 12-13 job name monday tape backup. hopefully it's something easy. Again thanks for looking at it.
BP
01-09-2014 05:18 AM
01-09-2014 06:25 AM
Something similar happened to me. But i got it fixed somehow.
I'll check how i did it.
08-15-2016 04:44 AM
We are having this error at times and we dont use tape but direct NAS , so dont think its target based problem but a BE problem in it self.
09-22-2016 01:59 PM
Go to alerts.
Backup Exec icon, config and setting, Alerts and Categories.
Enable the alerts for MEdia request.
Launch BEUTIL: C program files, symantec, backup exec: BEUTIL.EXE.
Select Edit configuration and select YEs or OK in all the fields.
09-22-2016 01:59 PM