We have a issue with a remote agent. Suddenly Crash with the next events:
Event. ID: 259
A process crash has been detected.
Faulting application: beremote.exe 14.2.1180.2113
Faulting module: beclass.dll 14.2.1180.2113
Fault offset 0xb3708
Exception code 0xc0000005.
Source: Application Error
Event. ID: 1000
Aplicación con errores: beremote.exe, versión: 14.2.1180.2113, módulo con error: beclass.dll, versión 14.2.1180.2113, dirección de error 0x00000000000b3708.
I have done the next actions to try fix it:
- Restart the remote machine is a Virtual Machine.
- Disable the antivirus.
- Reinstall the agent again.
The agent version is installed from Veritas Backup Exec 15.
Could you help me?
Thanks in advance!!
Does it crash at any time the backup is run, or only at the specific time the backup is run?
Any maintenance tasks being performed at the same time, like AV scans?
The crash is randomly.., I had tried a backup starting manually the agent when it has failed and the backup is right. The server is a exchange server, the desfragmention online sometimes is overlapped with the crash.
I would assume that defragmentation of a server would pump up the CPU usage on the server a significant amount. If this is the case, then it would probably be the cause of the remote agent failing. I agree with Craig, that the best option is to make sure nothing that could significantly slow the server is running at the same time as the backup.
How are you going about monitoring the servers performance?
Do you use a monitoring software such as PRTG?