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The trial period for Backup Exec or for an agent or option has expired

Denisov_Nikita
Not applicable

Hello!

After upgrading BE from 2012 to 2014 BE wont start backup job for two Hyper-V hosts and VM's inside it.

On every VM guest and Host option it shows the following error in job log:

 

Check status : Error: e00094a1, The job failed with the following error: 
The trial period for Backup Exec or for an agent or option has expired. You must enter the serial number to continue.

 

I already updated all agents on all VM's and Hosts machines. Can you help me to solve this issue?

I have 4 V-Ray Tier A license. 

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Thank you!

2 REPLIES 2

lmosla
Level 6

Hi,

Select the failing servers through their Ip addresses

refer http://www.symantec.com/docs/TECH60612

pkh
Moderator
Moderator
   VIP    Certified
1. Uninstall the licences 2. Reboot the media server 3. Reinstall the licences