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Trial on SBS2003 with 11d

Haakan_Svaerdh
Level 2
Hi

I have tried the whole weekend to install BE 11d on a German SBS 2003 with Sp1
It install without errors.

But when rebooting it will not start the services.
It says this

first info looks ok

27.11.2006,07:57:06,Backup Exec,Informationen,(65535),33152,
Nicht zutreffend,SRV1,
"Adamm Database Event: Open Database Connection ...
Error = S_OK
Server = ""SRV1""
Active Node = """"
Instance = ""BkupExec""
Database = ""BEDB""
Connection String = ""DRIVER=SQL Server;SERVER=srv1\BkupExec;DATABASE=BEDB;App=BEWS PVL""
"

after it comes the error

27.11.2006,07:57:07,Backup Exec,Fehler,(65535),33152,Nicht zutreffend,SRV1,
"Adamm Database Event: Open Database Connection Failed!
Error = ERROR_DATABASE_DOES_NOT_EXIST
Server = ""SRV1""
Active Node = """"
Instance = ""BkupExec""
Database = ""BEDB""
Connection String = ""DRIVER=SQL Server;SERVER=srv1\BkupExec;DATABASE=BEDB;App=BEWS PVL""
Der Dienst ""Backup Exec Device and Media Service"" konnte keine Verbindung zur angegebenen Datenbank herstellen. Stellen Sie sicher, dass die angegebene Datenbank ausgef?hrt wird, und starten Sie den Dienst anschlie?end erneut."

sorry for text in german, but it saying i chould check to see if DB running.
It is (lol)

i have confirmed the DB is where it should be.
i let BE install it himself.
and with bediag it says ok also.

anybody can help me

Regards
Haakan
5 REPLIES 5

priya_khire
Level 6
Hello,

Have you installed backup exec in an existing SQL instance or in the SQL Express instance created by backup exec? Which BE services are not started? what account are these services running under?

Try starting the services and revert with the exact error received.

Haakan_Svaerdh
Level 2
I have tried booth i have uninstalled all sql server compnenets i could find
and let BE do it all himself.

the error message comes when it tries to start any backup exec service
the account used is the administrator of the domain and server

i even started sqldiag to see if it would tell me anything
but it did not even show BE trying to access it.
so i get the feeling that there is some problem with
sql2005 not opening ports or something.

the error message is excatly the some over and over again.
from my first mail.

i will now try and unsintall BE and sql express 2005 manual way to be sure that
sql is gone and try again

regards

Haakan

Haakan_Svaerdh
Level 2
I have just tried to reinstall BE.
BE installs the sqlexpress he makes all the DB's
but i still get the error in eventviewer when starting services.

I installed SQL express 2005 management tools
I can see the BEDB it is there.

Iam no SQL person so i don't need anyway else to test if i can access
the DB.

the error the service start gives is

Unexpected error: 0xe0008144

here is the first 3 event that comes 2 and 3 are the repeted for 1 min
until the error from service comes

event 1:

Ereignistyp:Informationen
Ereignisquelle:MSSQL$BKUPEXEC
Ereigniskategorie:(2)
Ereigniskennung:17137
Datum:29.11.2006
Zeit:20:02:47
Benutzer:DOMSVIG\administrator
Computer:SRV1
Beschreibung:
Starting up database 'BEDB'.

Weitere Informationen �ber die Hilfe- und Supportdienste erhalten Sie unter http://go.microsoft.com/fwlink/events.asp.
Daten:
0000: f1 42 00 00 0a 00 00 00 �B......
0008: 0e 00 00 00 53 00 52 00 ....S.R.
0010: 56 00 31 00 5c 00 42 00 V.1.\.B.
0018: 4b 00 55 00 50 00 45 00 K.U.P.E.
0020: 58 00 45 00 43 00 00 00 X.E.C...
0028: 07 00 00 00 6d 00 61 00 ....m.a.
0030: 73 00 74 00 65 00 72 00 s.t.e.r.
0038: 00 00 ..

event 2:

Ereignistyp:Informationen
Ereignisquelle:Backup Exec
Ereigniskategorie:(65535)
Ereigniskennung:33152
Datum:29.11.2006
Zeit:20:02:49
Benutzer:Nicht zutreffend
Computer:SRV1
Beschreibung:
Adamm Database Event: Open Database Connection ...
Error = S_OK
Server = "SRV1"
Active Node = ""
Instance = "BkupExec"
Database = "BEDB"
Connection String = "DRIVER=SQL Server;SERVER=srv1\BkupExec;DATABASE=BEDB;App=BEWS PVL"

Event 3:

Ereignistyp:Fehler
Ereignisquelle:Backup Exec
Ereigniskategorie:(65535)
Ereigniskennung:33152
Datum:29.11.2006
Zeit:20:02:50
Benutzer:Nicht zutreffend
Computer:SRV1
Beschreibung:
Adamm Database Event: Open Database Connection Failed!
Error = ERROR_DATABASE_DOES_NOT_EXIST
Server = "SRV1"
Active Node = ""
Instance = "BkupExec"
Database = "BEDB"
Connection String = "DRIVER=SQL Server;SERVER=srv1\BkupExec;DATABASE=BEDB;App=BEWS PVL"
Der Dienst "Backup Exec Device and Media Service" konnte keine Verbindung zur angegebenen Datenbank herstellen. Stellen Sie sicher, dass die angegebene Datenbank ausgef�hrt wird, und starten Sie den Dienst anschlie�end erneut.


regards
Haakan

Madhuri_Shenoy
Level 6
Hello Mr.Svaerdh,

I see that you are using a German version of Backup Exec. In this situation, I would highly recommend that you make use of our free email support option! For more info. and to log a free email case, please visit the following link:

http://www.symantec.com/enterprise/support/index.jsp

- Scroll down & at the left side of the page, you shall see "Support for Top Products". From the list, please click on "Backup Exec on Windows Servers". You shall then be directed to the BEWS page.

- You will then see a coloumn at the middle of the page which again reads "Backup Exec for Windows Servers" - underneath this head, please click on the option "Email Support" .

- Please answer the questionnaire related to your product, version, error message,etc. and then, once you finally click on submit after replying to the questionnaire, your query shall be directed to our email support helpdesk!

Hope this helps you!

Thanks and regards,
Madhuri

Christian_Feste
Level 3
Hi! I am also having this problem on an English installation on standard server 2003.

ERROR_DATABASE_DOES_NOT_EXIST.

Database verified OK with BEUtility. Reinstalled the whole thing twice.

The option for email support is gone for BackupExec.

Any luck on getting this problem fixed?