cancel
Showing results for 
Search instead for 
Did you mean: 

Trying to upgrade a backup exec agent to 12.5 and it says the server edition is installed and it needs to be removed. How ?

I am trying to upgrade the backup exec agent to 12.5. However, I get an error saying "Symantec Backup Exec for Windows Servers already exists. Unistall Backup Exec, and then run the setup again." The problem is I have uninstalled Backup Exec for Windows server. I removed any folders that it left behind and have removed everything out of the registry that has backup exec in it.

Does anyone know what I need to remove to allow the new agent to install ?
1 Reply

Trying to upgrade a backup exec agent to 12.5

Was the full version of Backup Exec on the server or was it just the remote agent?  Did you also remove the service keys from the server as well?