05-13-2015 02:55 AM
We have purchased symantec Backup Exec 12 for our projects. We have installed the product on our server with Windows 2008 R2 Standard SP1 OS. However at the activation page, we get an option to enter a key in alphanumeric combination only. There is no option to browse for a ".slf" file. Please let us know the procedure to activate the product with a ".slf" file.
Thanks
05-13-2015 03:00 AM
...BE 12...as in BE 2012? Run the installation and let it complete.
once done, try adding the license key in.
Thanks!
05-13-2015 03:00 AM
.slf files are available for license activation only from Backup Exec 2012 onwards. Assuming you are using BE 2012 and not BE 12.0 (both are different versions), then pls contact the Licensing Team to confirm you have the right .slf
If you are using BE 12.0 and not BE 2012, then prior versions of BE such as BE 2010, BE 12.5, BE 12.0, BE 11 require an alpha-numeric license key. This can be obtained by contacting the Licensing Team
Also, BE 12.0 does not support Win 2008 R2. You would require atleast BE 2010 onwards.
05-13-2015 03:00 AM
Backup Exec 12 is not using SLF files, but license keys.
You may have to contact Symantec Licensing support to downgrade your license to a previous version.
05-13-2015 07:47 AM