01-30-2019 07:27 PM
so trying to connect to S3 using the "aws_access_key_id" for the username and "aws_secret_access_key" and the password i am recieving the following error. It cant seem to be able to find the buckets to select from which should be the next step.
this is what i could get from the debug monitor
Solved! Go to Solution.
02-25-2019 10:25 PM - edited 02-25-2019 10:31 PM
In BE Install path, create a file libstspiamazon.perf
Type the following content inside and save the file.
AMZ:PROXY_IP=192.168.2.110
AMZ:PROXY_PORT=8080
AMZ:PROXY_TYPE=HTTP
Refer attached screenshot as well.
The above entries are -
<IP of your Proxy Server>
<Port>
<Protocol>
Try to configure the cloud storage post this
03-04-2019 11:20 PM
Try with pref extension of the file.
libstspiamazon.pref
01-30-2019 10:23 PM - edited 01-30-2019 11:01 PM
Launch SGMON.exe from BE Install Path
From under debug tab -> capture -> select beserver, bengine, device and media (additionally choose verbose from settings -> device and media -> click Ok ). Ensure captue to file checkbox is selected as well.
Configure cloud storage. When the error appears on UI, go to BE Install path\Logs. Copy and attach the ServerHostname-SGMON.log
Note : https://www.veritas.com/support/en_US/article.100044307
https://www.veritas.com/support/en_US/article.100032993 (Its a netbackup document but if the error matches the same steps can be followed. The cacert.pem file is present in BE Install Path in BE)
01-30-2019 11:14 PM
Attatched are the logs
01-30-2019 11:19 PM
this is a much shorter capture log file
01-30-2019 11:48 PM
BESERVER: [01/31/19 17:59:35] [3408] 51 STSOBJECT: STS Debug Info: session (11131836): 'AmzResiliency: <RETRY HISTORY> Retry #: 1, Request Type = GET, Request URI = https://s3.dualstack.us-east-1.amazonaws.com:443/, XML response: None'
BESERVER: [01/31/19 17:59:35] [3408] 51 STSOBJECT: STS Debug Info: session (11131836): 'AmzResiliency: <RETRY HISTORY> cURL error: 7(Couldn't connect to server), multi cURL error: 0(OK), STS Error: 2060203A connection to a cloud storage provider could not be established, HTTP status: 0, Retry type: RETRY_LINEAR, Wait before retry: 2 Sec, Retry Time: Jan 31 17:56:03 2019'
can you try to access this from BE server https://s3.dualstack.us-east-1.amazonaws.com:443/
01-31-2019 12:27 AM - edited 01-31-2019 12:29 AM
01-31-2019 12:48 AM
I can reproduce the error if I set the windows domain firewall to 'outbound connections that do not match a rule are blocked'. In your case if something else is blocking the connection then you can land up with curl error 7.
02-10-2019 08:52 PM
So the network team believes i need to make sure in the backup exec server settings that it us using the web proxy settings like used similar to the internet explorer browser to talk out freely.
How to i confirm this?
02-10-2019 09:49 PM
https://www.veritas.com/support/en_US/article.100044307 atleast with amazon we support proxy. Have you tried to configure after disabling it to confirm it is really the proxy settings causing the problem.
02-11-2019 05:26 PM - edited 02-11-2019 06:25 PM
I have tried to configure disabling it and enabling it within the default browser Internet explorer.
We did another wireshark scan this morning and it looks like whilst the browser is going out through the proxy the backup exec appliance isnt using the proxy.
Similar to internet explorer under ""Internet Options> Connections> LAN Settings > "". Where can i specify the proxy server to use into backup exec 20.3 applicance?
02-13-2019 01:45 AM
open a tech support case and cross refer this thread in that case
02-13-2019 02:44 PM - edited 02-13-2019 02:52 PM
There isnt any settings within backup exec to do this? or a config file within C:\Program Files\Veritas or C:\ProgramData\Veritas i could edit by entering the proxy settings into ?
02-14-2019 04:20 PM
Opened a case online ref number 190214-000000. Waiting on a response back on how to resolve this issue.
looks like a common issue people are unable to resolve on the discussion forum.
02-14-2019 05:19 PM
02-18-2019 03:30 PM - edited 02-21-2019 03:32 PM
Looks like i am stuck with this Failure code E0009B3F unable to use an essential function
02-21-2019 03:33 PM - edited 02-21-2019 03:34 PM
Hi Gurvinder,
Please find attatched Zip file as requested.
02-25-2019 10:25 PM - edited 02-25-2019 10:31 PM
In BE Install path, create a file libstspiamazon.perf
Type the following content inside and save the file.
AMZ:PROXY_IP=192.168.2.110
AMZ:PROXY_PORT=8080
AMZ:PROXY_TYPE=HTTP
Refer attached screenshot as well.
The above entries are -
<IP of your Proxy Server>
<Port>
<Protocol>
Try to configure the cloud storage post this
03-04-2019 10:41 PM
Unfortunatly it didnt make a difference. I tried retsarting the server as well to make sure if restarting the service/server was necessary for recognising the libstspiamazon.perf
03-04-2019 11:20 PM
Try with pref extension of the file.
libstspiamazon.pref
03-07-2019 05:38 PM
Gurvinder YOU LEGEND!! ... YOU FIXED IT!!
So it looks like Veritas Backup Exec 20.3 still needs that libstspiamazon.pref for those using a proxy.
Thank you for your persistant effort Gurvinder