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Unable to connect to Windows 2008R2 64bit using Backup Exec 2010 Remote Agent

Chris1974
Level 3

HI There

 

I was hoping somone could help me with the following;

Using Backup Exec 2010 on a Windows 2003 Server 32bit

Have another Server runing Windows 2008 R2 64bit, this serer is a DC

I cannot connect to the 2008 Server with Backup Exec

The Backup Exec on the WIndows 2003 serer has SP 1 installed and the following Hotfixes

358409 ,354875, 138449, 354913

I have already tried http://www.symantec.com/business/support/index?page=content&id=TECH74365

Unfortunatley this has not helped.

I am using the Administrator account for the Backup Exec so privileges should not be a problem.

ANy advise would be welcome

1 ACCEPTED SOLUTION

Accepted Solutions

Chris1974
Level 3

Having spoken to Symantec

 

The following resolved my problem

 

http://www.symantec.com/business/support/index?page=content&id=TECH136148

View solution in original post

10 REPLIES 10

Fatih_Teke
Level 3

Hello,

Did you try to install agent on remote machine localy? (or agent are ok but backup exec cannot cominicate? )

Best Regards.

Chris1974
Level 3

Thanks  for the input

I am not certain as I inherited this site

Anyway as a means of verifying your answer I tryed the following

Uninstalled the agent from the Win2008 Server

Reinstalled the agent via the Remote Install option on the Media Server and it listed the Server IP and name, it said it installed to IP successfully but failed on the server name, yet the agent was listed in the Prograsm & Features

I tryed to connect to server via backup selections and it gave the same error

I uninstalled the Agent and installed it locally on the Win 2008 server but same end result of not able to select server.

I tryed adding the IP to the User Defined Section in Selections but when I attempt to connect it just hangs the Backup Exec

 

 

Kiran_Bandi
Level 6
Partner Accredited

Check out the name resolution of media server from remote server and for remote server from media server. Make sure that the remote agent installed is publishing information to media server.And try adding the windows computer under Favorite Resources Node under backup selections.

Refer to this technote for step-by-step procedure.

http://www.symantec.com/docs/HOWTO22698

Hope this helps..

 

pkh
Moderator
Moderator
   VIP    Certified

On the Win 2008 server, check the following

1) the BE Remote Agent service is running

2) start up the BE Remote Agent Utility and check that it is publishing to the media server

3) firewalls are either disabled or that BE is allowed to communicate via port 10000

Chris1974
Level 3

Kiran/Faith

Thanks, I have double checked what you have said

both Servers can communicate with each other via Server name

BE Remote Agent is running

Firewalls are disabled

BE is publishing to the Media server, have tryed server name, full server name and also IP address but same problem

The server is listed in favorites but same issue

Would you hae any more suggestions guys

Thanks

Fatih_Teke
Level 3

hi,

is there another windows 2008 r2 server for try it again? Its happening that OS or it happenin for all w2k8 r2 in your company.

Best Regards.

Fatih

CraigV
Moderator
Moderator
Partner    VIP    Accredited

...if you're using IP, it takes name resolution out of the equation.

Gurvinder
Moderator
Moderator
Employee Accredited Certified

You said if you expand that machine from BE Selections it hangs BE. How long have you left BE in that state and if you just leave it like that eventually does it give an error.

Chris1974
Level 3

Hi Guys

Only 1 WIn 2008 Server

It is no longer handingon favorites since I removed and reinstalled the agent on the WIn 2008 server it jsut bring the error up immediately.

 

Thanks

Chris1974
Level 3

Having spoken to Symantec

 

The following resolved my problem

 

http://www.symantec.com/business/support/index?page=content&id=TECH136148