β10-21-2014 11:48 AM
We have upgraded to BE 2014 and SP1 and are unable to install the latest agents. The backups still run but they complain about the agent being out of date.
When we attempt to push the agent it reports success but doesn't actually do anything. When we attempt to install the agent locally we get the below error.
We have uninstalled the previous agent and deleted all old BE agent folders.
Any help would be appreciated.
Solved! Go to Solution.
β10-21-2014 06:28 PM
See this document for a solution.
http://www.symantec.com/docs/TECH218124
β10-21-2014 12:42 PM
Check the TN below, although it's strange you're getting an SQL error during a RAWS agent install:
http://www.symantec.com/business/support/index?page=content&pmv=print&impressions=&viewlocale=en_US&id=TECH56006
If you're running an AV, stop and disable it and try the installation again.
Thanks!
β10-21-2014 12:50 PM
also check out this document and see if it is applicable http://www.symantec.com/docs/TECH224584
β10-21-2014 12:54 PM
Disabling AV produces same result.
β10-21-2014 01:13 PM
...have you made sure that all traces of the RAWS agent from the registry are gone? Just do a search (don't delete anything unless you're sure) and see what it comes up with.
Are you also copying the correct folders for the RAWS installation across?
http://www.symantec.com/business/support/index?page=content&pmv=print&impressions=&viewlocale=en_US&id=TECH56006
Thanks!
β10-21-2014 06:28 PM
See this document for a solution.
http://www.symantec.com/docs/TECH218124
β10-21-2014 06:49 PM
OK - pkh has moved things along. Including VCRedist folder seems to be the key to getting past the SQL error. Now the actual agent install fails with the following
β10-21-2014 07:12 PM
Try running the installer as an administrator
β10-22-2014 11:59 AM
No change when using Run As Administrator
β10-22-2014 07:35 PM
It could be that there are things left over from the previous failed installs. You might want to log a support case for Symantec to look at this problem. If you do, do report the status of your case on this forum.
β02-14-2015 09:53 PM
Hi TheSkymanDC,
I'm having the same problem installing the agent to a Win2K3 server. It's throwing the same SQ Express error. I've also copied the RAWS32 folder from the media server, and set up the VCREDIST folder, as the other KB articles suggest and I am still getting the same problems, including the weird SQL Express error.
Did you manage to get this resolved in the end, with Symantec support?
Cheers,
David.
Installlog excerpt:
(Domain and user references have been changed to protect the innocent)
02-15-2015,16:30:29 : Executing runtime installer package vcredist_x86.exe.
02-15-2015,16:30:29 : C:\Documents and Settings\DOMAIN\USERDIR\Desktop\VCRedist\V8.0\vcredist_x86.exe /q:a /c:"msiexec /i vcredist.msi REBOOT=ReallySuppress /qn /l*v C:\DOCUME~1\DOMAIN~1\USERDIR~1\LOCALS~1\Temp\V8.0_x86_msruntime_install.log"
+ 02-15-2015,16:30:29 : ERROR - 2: Failed to execute SQL Express setup.
02-15-2015,16:30:29 : Return Value of Microsoft Visual C++ 2005 Redistributable (x86) : 1603
+ 02-15-2015,16:30:29 : V-225-294: ERROR: Failed to execute VC 8.0 runtime installer. Error code 1603. ***To search for information about this error, click here
+ 02-15-2015,16:30:29 : Review this log file for details: C:\DOCUME~1\DOMAIN~1\USERDIR~1\LOCALS~1\Temp\V8.0_x86_msruntime_install.log
β02-14-2015 10:25 PM
Finally worked out that uninstalling all installed versions of C++ 2005 to 2012 and then manually reinstalling them, before running the RAWS installer worked!